For those who missed it. It hope it helps. andjelicaaa.substack.com/p/march-1999ma…

Privacy, Profiling and Public Safety in the time of COVID-19 dlvr.it/RSJtvM

A compelling #customerexperience demands balancing customer empathy with #technology to avoid falling into the trap of “engineered insincerity.” Check out our guest article for Harvard Business Review, with my fellow Gartner analyst Don Scheibenreif. bit.ly/3n4apif

Don’t fall into the unproductive pattern of being all about the customer in the wrong ways. Instead of associating better #CX with more channels or a channel, pause. Consider the customer objective first, channel second. Consider the alternative CMSWire.com bit.ly/3XtTyUe

Friday newsletters from Girls' Night In = perfect balance of bookish and basic. Your welcome: girlsnightinclub.com/?ref=Uzl5NHlla…

If Hermione Granger were to have a cool older sister Girls' Night In would be it bit.ly/2uvjQv2

Launched in January, the newsletter Girls’ Night In has more than 12,000 subscribers and an average open rate of 57% buff.ly/2vStFlQ

🎉 EVENT ANNOUNCEMENT! 🎉 Come celebrate our relaunch with the GNI community Madewell D.C. — sips, shopping, + swag! facebook.com/events/7284989…

Friyay is real. Girls' Night In newsletter #38 + a feature in Bustle bit.ly/2kLp2qa

In this interview with Girls' Night In, Lesley Nneka Arimah talks about writing and self-care for creatives. bit.ly/2mAuTQe Lesley Nneka Arimah

New episode about a company that is still in its early days: how @susanrtynan built (and is still building) Framebridge 🖼️. n.pr/2cm6jN6

Danny Meyer, Founder of Union Square Hospitality Group & @ShakeShack, joins us on tomorrow's #whentojump to share how he spent his early years focused on the moment, and how an interest in food ultimately pushed his jump into the restaurant industry. itunes.apple.com/us/podcast/whe…

Happy Friday! We're excited to have rachel wilkerson miller with us today as our guest newsletter editor. 🎉💖Read it here: buff.ly/2Gybxl8

🙌 Girls' Night In my favorite Friday self-care ritual bit.ly/2INdhre x.com/CassandraRepor…

"We’re doing something fun with Girls' Night In this month, so we’re starting to make connections and I’m excited to make more of them.” - Audrey Gelman We're excited too. Welcome to our hometown, @the_wing! 🌸 x.com/BYT/status/983…

Have Algorithms Destroyed Personal Taste? racked.com/2018/4/17/1721… via @Racked

Interesting question posed by Inc. article, "One after another, many DTC startups have come to a reali­zation: If Consumer Acquisition Costs (CAC) is the new rent, then why not pay actual rent?" bit.ly/2K59k1W

Two of my favorite things Girls' Night In + Outdoor Voices 💖 #doingthings #gnivibes x.com/alishalisha/st…

Sup