“...but the Five Whys is really great for people to get started with” “...it’s better than nothing” “...Toyota did it so it must be good, by definition” “...to do anything different would mean we’d have to think hard about what complex systems failure actually is” 🤔

After Paul Hammond and I gave a talk about dev and ops cooperation (and a bit about “continuous deployment”) at @velocityconf in 2009, I was told by some attendees that: 1. We were “fucking lunatics” 2. Deserved to be fired for suggesting the things we spoke about were possible

We are excited to announce a new #SRE case study, on #Infrastructure #Change #Management. SREs Wendy Look and Mark Dallman take a close look at two long-term Google projects and share their processes and lessons learned: landing.google.com/sre/resources/… (1/4)

Now available! Three early-release chapters of the "Building Secure & Reliable Systems" book: landing.google.com/sre/resources/… editors include Ana Oprea, Heather Adkins - Ꜻ - Spes consilium non est, @stufferinhates #SRE #security #reliability #srsbook

SLOs are one of the key SRE tools that CRE introduces to our customers. Today, thanks to lots of hard work from Alex, we're making our full set of SLO training resources available for you to re-use directly in your teams and companies: cre.page.link/art-of-slos Go wild!

$ docker run -it lukaszlach/merry-christmas Merry #Christmas from the Docker Team!

Happy Holidays! To lift your spirits, we've written you an SRE carol as good as Dickens. blameless.com/holiday-sre-ca…

Hey y'all, check out my first ever podcast! Thanks to Blameless and @[email protected] for being supportive and patient with a *very* green person. Give it a listen, please tell me what you think, and if you'd be willing to have me on your awesome podcast, too!

Learn how SLIs can help you better understand your users' needs with our latest blog post: #SRE #DevOps blameless.com/blog/slis-unde…

New content from Blameless #SRE Darrell Pappa. In complex systems, customer happiness becomes a source of truth. But how do you make sure that the organization is on board? #SLO #blameless hubs.la/H0FHhsL0

"To align incentives, the first and most important step is to create a #blameless environment where team members are challenged to bubble up issues and reimagine processes and procedures." -Darrell Pappa #SRE #SLO hubs.la/H0FHhsM0

We can't all be 2-pizza teams...

Take good care of old services, and they will take good care of you. Darrell Pappa, SRE at Blameless, shares what it was like migrating a service that manages requests for all customer instances! #SRE hubs.la/H0XK74k0

Giving folks a chance to tell the story of an incident from their POV and creating timelines will help the group collaboratively see an incident's themes and contributing factors rather than focusing on a single root cause. This is a huge benefit over a form-filling session.

Any Harry Potter fans 🧙‍♀️? Ever wondered which house you would get sorted to if you went to Hogwarts? Play SORTING HAT #VR (zcu.io/OPjL) and make potions, meet your favorite wizards and even fight trolls on the journey to attaining your Hogwarts house placement!