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Nowadays, a hotel needs to be knocking the socks off every customer to persuade them to come back again. And, personalization is the key to enhanced customer experience lnkd.in/dbURAvC

Get Living doing an unbelievable job in creating some industry-leading developments which are highly resident focused hubs.ly/H0hDs5W0

"An additional 560,000 households expected to be in private rented accommodation by 2023" - What a stat that is! hubs.ly/H0hDt-80

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Technology within the hotel industry used to be a focus on distribution, finance, booking engines and other back-end processes to help hotels improve. But now technology, such as smart rooms, is integral to the hotel experience. hubs.ly/H0hDt-v0

As we continue to experience this shift to mobile and increased complexity in the travel planning process, hoteliers need to find ways to engage their best potential guests across multiple touch points and across all devices hubs.ly/H0hDt-P0

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Wi-Fi’s growth trajectory is likely to continue in the coming years now that substantially more spectrum will be made available within a year or two in both the US and Europe lnkd.in/g3dFu8m

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In the future, it could be common practice to use tech to exactly adapt the room according to a guest’s preferred colour scheme, temperature or lighting. lnkd.in/gqfn4gx

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Your connectivity and access to almost everything you already touch will continue to grow. It’s the next phase of the technology wave lnkd.in/gHFEU2Z

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Very relevant! Haha

Richard Read kicking things off for us today at the @IHG Hotel Technology Summit 2019! Looking forward to an interesting couple of days and meeting up with some new/old faces. Airangel, an Eleven Software Company are set up on stand 4, so please feel free to come over and discuss all things IHG Connect

Since seeing all of the new Amazon products which have been realised, I wouldn’t like to be in Apple’s shoes! Stepping up the game each year!

A very interesting programme on BBC1 tonight - "Amazon: What do they know about us" Incredible that Amazon now have 60,000+ registered Alexa devices, I personally really like the Alexa-powered lawnmower... At the same time, is th…lnkd.in/gbisden lnkd.in/gvbj4-p

Hotel chain CEO's from Accor, Kempinski, NH Hotels & others, discuss their strategy to combat a potential economic downturn. The main factors appear to include adaptability/flexibility, strong/diverse brand representation, past ex…lnkd.in/gTyKmyb lnkd.in/gnc7W5d