Contact Center Pipeline
@ccpipeline
The leading destination for contact center professionals. Visit our blog, (bit.ly/blogccp) or subscribe to the magazine, (bit.ly/ccpsubs)
ID: 2176859515
http://www.contactcenterpipeline.com 05-11-2013 21:43:16
4,4K Tweet
2,2K Followers
974 Following
LeslieO
@leslieo
Leslie O'Flahavan: E-WRITE honcho. Plain language advocate. Writing teacher: @LI_Learning, web content, email, chat, social media. Mentor. Writer. Reader.
Marsha Collier
@marshacollier
Over 1 Million 📚 sold, NYTimes Best Selling Author: Android, Social Media, eBay, Customer Service, #Technology Contributor🎙️@KFIAM640 /#CustServ @NASASocial
The Seattle Times
@seattletimes
Local news, sports, business, politics, entertainment, travel, restaurants and opinion for Seattle and the Pacific Northwest. Subscribe here: st.news/subscribe
Litmos
@litmos
Litmos enables thousands of companies to deliver training in the now
Bob Furniss
@bobfurniss
Father, Husband, Grandfather, Political Wonk, Contact Centers, CX | Podcast @showcontact | Co-founder @keeshawarrior nonprofit
Nate Brown
@cxaccelerator
Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Blake Morgan
@blakemichellem
Customer Experience keynote speaker, CX Futurist, bestselling author, host @ Modern Customer Podcast, 2 amazing kids w/@JacobM
ResponseLearning
@kathrynjackson
RLC makes the complex simple w/ our collaborative, how-to call center consulting. Unleash your smarty pants with us! @ilearn_cc iLearnCallCenter.com
TeamViewer
@teamviewer
The All-in-One solution for remote access and support over the internet. Questions or support? Reach out at @TeamViewer_help Imprint: bit.ly/3rXjtFi
glance
@glancenetworks
Ready to take the distance out of digital? Enable real human connections in your digital space. #CX #CustomerService #CallCenter #Cobrowse
Eric Williamson
@edubble_u
Chief Marketing Officer @ CallMiner. Texas expat dad loving New England, Advertising nerd sharing my own thoughts.
Dave Michels
@davemichels
Founder of TalkingPointz. Enterprise Comms Pro. TalkingPointz Insider Report. #CX #UCaaS @NoJitter Want to converse? Find me on LI.
Jenny Dempsey
@jennysuedempsey
Customer Experience & Community Management Freelancer | Udemy Teacher | Speaker | Writer | Furniture Flipper | Dog Lover
BLEND
@blendlocal
AI-based #localization & #translation platform, empowering global brands to blend into new markets & become native. Formerly known as OneHourTranslation. #l10n
Irwin Lazar
@imlazar
President/Principal Analyst @metrigy, data-driven insights into #collaboration, #ucoms, #hybridwork, #WFH since 2006, CISSP, imlazar on Threads and Bluesky
Shep Hyken
@hyken
Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Aaron Painter
@aaronpa
CEO at @getnametag. I'm on a mission to bring authenticity to the internet and enable people to build more trusted relationships
Tyler Hayden - Team Building - Author - Speaker
@livinlifelarge
Father, team building expert, bestselling author and motivational speaker!
D. Jeremy DeMar, M.A., CPE, ENP
@djeremydemar
9–1–1 & Emergency Communications professional; technology educator, early adopter, disruptor, futurist, Naval Postgraduate School alumnus, tweets are my own
Neal Dlin
@nealdlin
Human Experience | Founder @ chorustree.com | Speaker | CX | EX | Founder of unsungheroesproductions.com | Amateur Theatre Producer & Performer
Susan Hash
@susanhash
B2B writer/longtime #cctr journo. I write & tweet about #ContactCenter #CX #custserv #CustomerCare #WEM #digital #AI #CCaaS | Views my own.
InMoment
@weareinmoment
Improving experiences is why InMoment exists. We help clients improve experiences at the intersection of value—where customer, employee, and business needs meet
Paul St. Clair
@pstclair
Tech and telecom attorney with @Convoso. Helping companies comply with myriad regulations and turn risks into opportunities.
Smarsh
@smarshinc
Smarsh is the recognized global leader in electronic communications archiving solutions for regulated organizations.
Evan Kirstel #B2B #TechFluencer
@evankirstel
TV host, Podcaster, Tech influencer, content creator, Industry Expert w/600K followers, focus on #Enterprise 💻 #Cloud ☁️#5G 📡#AI 🤖#Telecom ☎️ 🔑 #Cybersec
Tim Houlne
@timhoulne
CEO @WeAreHumach. Married, 2 sons, 2 dogs. Passionate about improving the customer experience by combining great agents and technology. Human+Machine = Humach.
TNS, Inc.
@tnsi
Global managed #network service provider. Tweets news & discussions about #payments #mpayments point-of-sale, #ATMs #EMV #security #creditcards & more
RingCentral
@ringcentral
A leading provider of AI-powered cloud business communications, contact center, video and hybrid event solutions. For support, please visit @ringcentralcare.
GoTo
@goto
Making IT easy, anywhere. For product questions and support ➡ support.goto.com
Jeremy Watkin
@jtwatkin
Bringing people and technology together to deliver AWESOME customer experiences. Director of #Custserv and #CX @NumberBarn. #running #flyfishing #CXQOTD #cctr
Vbrick
@vbricksystems
Vbrick is the leading intelligent, end-to-end enterprise video platform (EVP). We're on a mission to help businesses unlock the full power of video.
Five9
@five9
The New CX Starts Here. Transformed by AI, Powered by Five9.
Cloudli Communications
@getcloudli
Business Communications for the Future of Work.
Sharat Potharaju
@pothash
Technophile| Entrepreneur | Political Junkie Humorous, straight-forward, die-hard optimist Co-Founder & CEO of Uniqode
Upland Panviva
@panviva
Panviva combines the power of AI with the trust of compliant knowledge to exceed your customer’s expectations.👨💻
Cyber Acoustics
@cyberacoustics
Maker of tech for schools and offices with a focus on customer service and sustainability.
The Boyd Company, Inc.
@theboydcompany
Since 1975, the trusted provider of research and advice to leading companies, organizations, and governments. Corporate Site Selection and Economic Development
Cdnmarketing
@cdnmarketing
Promote, Learn, Advocate, Network & Strengthen Standards with Canada’s Marketing Association! Stay in touch with MyCMA: ow.ly/DKgDN
Fusion Connect
@fusionconnectsm
Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market & enterprise businesses to connect people & applications.
Ulysses Learning
@ulysseslearning
#LeadershipLed #ExcellenceInAction
ASAPP
@asapp
ASAPP is a research-based artificial intelligence company committed to ending bad customer service.
Jeremy Hyde
@jeremyhyde_
#CCTR Director, President of @MWCCA. Husband and Father. #custserv Opinions are my own
Playvox
@playvoxcx
We build agent-elevating #workforce tools for digital #contactcenters like #customerservice and #support. WFM QM AI Analytics Performance Gamification
Jason Cortel
@jasoncortel
Turning workplace challenges into stepping stones. 🚀 Elevate your career & lead with confidence. #CareerCoach
Greg Ortbach
@gregortbach
CX Engagement Catalyst in #LdnOnt & Co-host of #CustServ chat Tues @ 9:00 PM EST w/ @MarshaCollier. I’m passionate about CX, tech, marketing, & business.
KnowBe4
@knowbe4
Human Error. Conquered. Follow @KB4People for careers.
Ginger Conlon
@customeralchemy
Catalyzing change in customer experience as director of customer stories at Genesys
WalkMe
@walkmeinc
Driving successful digital transformation with digital adoption.
Jacob Shields
@jacobshields20
Father, #Veteran, Director of Customer Experience & Technology @DojoNetworks1 / #ICMITop25 - Thought Leader / #custserv #cx #customerexperience
Content Guru
@cgchirp
Engagement Made Easy
Jonathan Shroyer
@chiefcxofficer
Chief CX Officer and Quilter | Forbes Council | 2X Exit Founder, 20x Investor Return | Supporting Craft Creators
Manu Parhar
@iammparhar
👋 Director of Product Marketing at @Webex by @Cisco. ❤️ tech 💻, mobile devices 📱, ✈️, 🏔️ #productmanagement #GTM
Ben Motteram 🇦🇺
@cxpert
I work with leaders to transform organisations into ones that are loved by employees and customers.
Simpplr
@simpplr
Simpplr is an AI-powered platform that delivers seamless and personalized employee experiences at scale.
CX Network
@cx_network
The leading online community for customer experience professionals. All the resources you need to advance your CX skills and elevate the customer journey.
Yellow.ai
@yellowdotai
Autonomous customer & employee experience with human-like interactions | [email protected]
Call Design NA
@calldesignna
Call Design North America Specializing in best-in-class Workforce Optimization software sales, implementation, consulting and support.
Roger Beadle
@roger_beadle
Dr. Debra Bentson SHRM-SCP,CWPP,CPIOP,BBA,MBA,DBA
@theccdoctor
My opinions are mine. I'm the WFM Humanitarian and a Dirt Track Woman. I work and play, laugh loud and often, am safe and strong, and live on my own terms.
UC Today
@uctodaynews
#UnifiedCommunications & #Collaboration 🎙Leading News Authority for #UCNews #UCOMS #UCaaS #CPaaS #MicrosoftTeams #Technews 📩 Sign-up for Free 👇
here.io
@here_browser
Everything works right here™. Here™ is the world’s first and only enterprise browser built for work.
Cyberbacker Careers
@cb_career
We offer 100% Work-From-Home job opportunities. 💻
Vistio
@vistiocx
Maximize the value of every agent.
Capacity
@gocapacity
Where work flows. Capacity is an AI-powered support automation platform that connects your entire tech stack.
InfiniteElectronics
@infiniteelecinc
Urgency. It’s in our DNA. It drives our commitment to our customers. It’s a core value that infuses everything we do at Infinite Electronics.
Amperity
@amperity
Amperity helps brands turn complex customer data into business value.
Pureinsights Technology
@pureinsightsco
Pureinsights revolutionizes information discovery with cutting-edge AI technologies like Generative AI, Vector Search, and NLP. We create intuitive applications
Assaf Melochna
@assaf_melochna
On a mission to create AI to personalize customer experiences at scale | Co-founder & President @aquant_ai
SuccessKPI
@successkpi
All-in-one revolutionary insight and action platform that uses AI, analytics, and automation to remove CX obstacles.
Aquant
@aquant_ai
Aquant's AI-driven platform offers personalized guidance for service leaders, service agents, and customers, continuously learning from data and feedback.