Fun to break up a day of resilience e-learning creation with badminton, courtesy of the best badminton partner (and actual lovely partner) being around to have a game with. Happy Friday all. #LunchBreak #fun

Great meeting new people as well as familiar faces. Speaking about empathy and compassion in complaints. And the importance of understanding people's experience in the new CQC assessment.
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Arrived in Cheadle last night in readiness for a workshop for Circle Health Group for their conference around using #empathy and #compassion within complaints. A nice little touch from the hotel. Hand written card and chocs. It doesn’t take much to stand out.

After a week with friendly and interesting conversations, delighted to be flying to Northern Ireland in June, to deliver a session for Western Trust #empathy #compassion #wellbeing #civility #psychologicalsafety

Elevate your workplace culture and patient safety with this virtual masterclass exploring civility (NHS Framework Approved Training)

📢Led by expert facilitator Carolyn Cleveland
🔗Use code HCUK20TW for a 20% discount: healthcareconferencesuk.co.uk/virtual-online…

#BridgingCivility #EmotionalIntelligence

Looking forward to opening up the first of 2 conferences I am presenting at today. #PSIRF #patientsafety #empathy #emotionawareness HCUK Clare 💙

🧵Today, after five years as CNO for England and a career in the NHS for almost 40 years, I have announced that I will be retiring later this year. My role as CNO has, undoubtedly, been the highlight of my career in the NHS and has been a privilege.

'From September, medical examiners will look at the cause of death in all cases that haven’t been referred to the coroner in a move designed to help strengthen safeguards and prevent criminal activity.' gov.uk/government/new…

NHS cuts mental health support for staff despite PTSD crisis since Covid inews.co.uk/news/health/nh…

Lovely to be in my sanctuary (garden) today for a while for work, lifting my spirits. Lots of special memories (and fun) #nature #spring #wellbeing #selfcare #grateful Of course still joined by the cat!! 🐈☀️🌺💻

🎤🎬🙂Just finished recording my new Skills Enhancement Workshop on Responding to the Emotional Component.
⭐️Launching soon
➕This short course sits in addition to my Principal foundation Empathy Course. #empathy #elearning

empathytrainingltd.co.uk/e-learning-tra…

🌟 Excited to unveil my refreshed website after a week of hard work! 💻 Expect a few quirks, not a web designer - & only human! 😄 Check it out, please share, and have a fantastic Easter break! 🐣 #WebsiteRefresh #Training #speaker empathytrainingltd.co.uk

When I deliver training on #NHSComplaints #leadership #civility & #culture & engaged staff say, at least what happened to me doesn't happen now, I share that sadly it does. This powerful interview with Rob Behrens shows that #patientsafety is still a major issue.

If organisations wanted to get the absolute best out of their staff (and to reinforce a positive culture) they would do well to incorporate this. FWIW Learning from Excellence also do appreciative inquiry based exit interviews.

This conference focuses on quality accreditation, monitoring and assurance #QualityAccreditation ow.ly/obxR50QMvs8 Emma Challans-Rasool 🧡💙 (she/her) Carolyn Cleveland Genome Carley Gibbens Ehsan Haqqani NEQOS @healthfdn

Great day training a lovely and engaged group of professionals today Leicestershire Partnership NHS Trust on empathy in communication. Wednesday got on the national tender having finally had time to apply. Yesterday charing #marthasRule conf. Today training all day. 🙂 #greatweek

Priviledged to be chairing this important conference today on #MathasRule . Looking forward to hearing from some really interesting speakers on the implementation as well as setting the scene too myself with the opening presentation,

Feeling proud of my efforts as training company with a strong & immersive message. Fostering professional curiosity & critical thinking, I received confirmation that i was successful in my tender for the national training framework. Lot 2 &4C My girl/inspiration always close

On the train to London for a meeting and doing a little more on my next skills workshop e-learning to go with my principle foundation empathy course.

empathytrainingltd.co.uk/e-learning-tra…

Great speaking on #empathy #civility and #emotionalawareness in #patientsafety at the East Midlands Neonatal Operational Delivery Network annual conference.