Counter to what most people think, there are reason to ignore industry benchmarks and KPIs, even from reputable sources. Let me know what you think #retail #ecommerce #distribution #warehousing #3pl #supplychain #operations #management #wms #automation hubs.ly/Q02Kt62_0

Unfortunately, this seems like the destination...

Lessons to be learned. Think outside the box, consider alternative ideas and solutions. The fact that unlocking isn't automated is a failure to think broader.

Industry benchmarks can be one of the biggest killers Companies spend too much time and weight in these metrics Your efforts will payoff 10x by simply ignoring these and focusing here #SupplyChain #Logistics #Warehousing #Ecommerce #Retail #Fulfillment hubs.ly/Q02LpVHy0

Customer returns are a necessary part of any #retail or #ecommerce business. Recent project reflected the actual cost of a return at $40+ per customer return. How much margin is eroded by processing returns? #management #warehousing #supplychain #3pl hubs.ly/Q02LYpyV0

Everyone wants robots. Very few warehouses have clean processes. Automation doesn’t fix bad ops; it amplifies them. If your pick paths, slotting, and inventory accuracy are a mess, adding automation just makes the chaos more expensive. #fulfillment #distribution

Your DC is not a monument. If your layout, pick paths, and metrics look the same as 18 months ago, but your volume and mix have changed, you’re running yesterday’s playbook on today’s demand. #distribution #supplychain

The wrong WMS doesn’t just slow you down. It shapes what you believe is “normal” for your DC. When teams finally see a good system, they realize they’ve been working with ankle weights on. #supplychain #leadership #distribution

Black Friday shoutout to the op's teams buried in cartons and coffee. Every picked, packed, and shipped order is a promise kept to a customer. High volume isn’t just pain - it’s proof you’re winning. Keep going. #supplychain #distribution #fulfillment