After 2020 forced many organisations to fast-track digital efforts, decision-makers can let out a sign of relief as they begin to reap the benefits of #contactcentre tech — key trends incl. happier customers, engaged agents and more efficient operations 👉 bit.ly/3qp63ih

We're thrilled to welcome John to the team as our Professional Services Consultant 👋 John has a wealth of experience having worked in the contact centre, data analysis and configuration environment for 15+ years. It's a pleasure to have you onboard, John! #NewHire

It becomes abundantly clear that customers are taking note from the very first engagement with a brand — which begs the question: 💬 As a company, what plans do you have in place to keep up with increasing customer demands? #contactcenter #cx #business

Welcome to the team, James! ☺️👋 James has joined our team as a Junior Infrastructure Engineer and we're thrilled to have him on-board.  Outside of the office, James is an amateur artist and self-confessed geek with a love for gaming, Warhammer and coding!  #NewHire #Tech

As we continue to work remotely, it's important to remember to check up on our colleagues. A quick chat or a friendly note can hold a huge, positive impact on someone's day :) Stat: Buffer

"Will we continue to WFH post-pandemic?" 👩‍💻🌱 If the results of recent surveys by Gartner and KPMG are anything to go by, it looks like we're moving into a new era of the "workplace". WFH used to be a benefit, but it could now become the norm. Read more: entrepreneur.com/article/364825

Many of our customers are using the power of voice analytics to support their agents. The same voice and behavioural identifiers that they use on customers, are now used on agents. Book a product tour: bit.ly/3ggMBzq source: businesshealthy.org #wellbeing

Welcome to the team, Sarah! 👋 Sarah joins us as our new Sales Development Representative. Outside of the office, Sarah has a passion for exploring new places and spends her free time discovering interesting new spots in London - and when allowed, abroad! 🔎

Business leaders continuing remote and hybrid working models in the world where the pandemic is under control hosts many benefits. 🌱  But, how can we ensure agent wellbeing in this new virtual world? Discover how our customers support agent wellbeing 👉 awaken.io/resources/blog…

📢 Webinar Alert 📢 Discover one-of-the-kind automation for your contact centre over your morning coffee ☕  Join Simon Black, CEO of Awaken and Pierce Buckley, Founder & CEO of babelforce on Thursday the 25th of February! Register now: bit.ly/3jSHckZ

Get to grips with automated Agent Guidance 👩‍💻 Wrestling with old IVR? Struggling to guide your Contact Centre agents? Good news — we're teaming up with Pierce Buckley, Founder & CEO of babelforce to discuss agent guidance and conversational AI tools! 👉 linkedin.com/events/wrestli…

Many of our customers have told us that they're sticking with a fully-remote or hybrid working model in the post-pandemic world. Each time we supported a digital transformation, 2 key questions arose. So, we're answering them with babelforce 👉 linkedin.com/events/wrestli…

Get savvy on agent guidance and conversational AI over your morning coffee - our webinar with babelforce will be LIVE at 10:00am GMT tomorrow! ☕ Get access 👉 linkedin.com/events/wrestli…

We'd like to extend a big welcome to our newest team member, Jamie! 👋 Jamie joins our team as a Sales Development Representative and we're thrilled to have him onboard. As a keen sports fan, you'll likely find Jamie stressing over the Liverpool match in his spare time!

We're excited to welcome Jack as a member of Team Awaken! Jack joins us in the role of Pre-Sales Solutions Consultant. When Jack isn't working, he enjoys going to the gym, watching movies, playing games and learning to speak German! #welcome #newhire #team

How will your contact centre be impacted by the predicted rise in #mental #health issues?🤔 Read our blog next week and find out ways that #HR teams can help contact centre leaders to ease the stress for agents. 💡 #hrexecutive #wellbeing #contactcentre #agents

📣Webinar Alert!📣 Join us on Wednesday 24th March at 10 am GMT!   Speakers: Simon Black (Awaken, CEO) & Pierce Buckley (babelforce, Founder & CEO) Host: Justyna Chlopecka (Awaken, Marketing Manager)   Register here: bit.ly/38u7vt0

📣Webinar Alert!📣 Join us on Wednesday 24th March at 10 am GMT!   Speakers: Simon Black (Awaken, CEO) & Pierce Buckley (babelforce, Founder & CEO) Host: Justyna Chlopecka (Awaken, Marketing Manager)   Register here: bit.ly/38u7vt0