Damn right. I think about digital inclusion a lot but this is a good reminder that bad design is so damaging to people: theguardian.com/society/2022/j…

If I have one mission in my career it’s to do what I can to shift power away from noisy dogmatists and into the hands of the thoughtful and often uncertain people. From where I’m sat, we desperately need less hot-takes, and more curiosity and humility.

Your regular reminder that you can switch “utilise” for “use” in just about every context, and nothing bad will happen to you, and content designers across the land will rejoice.

"Free for a quick call? Easier to explain on the phone."

Acts of leadership I'd like to see more of 〜Amplifying quiet voices 〜Saying I don't know 〜Listening more than talking 〜Acknowledging power 〜Highlighting mistakes you've made What would you add?

When someone asks you to come up with a fun product name and you suggest doing some user research first: theguardian.com/uk-news/2022/n…

Sorry right but that Boy Fox Mole Horse thing is just a selection of Live Laugh Love memes from Insta with nice drawings. I thought I was gonna cry so much I got a wet neck and instead I sat with my arms folded like fucking Scrooge.

There is a widespread, even ubiquitous mindset in the working world that employers have all the power while employees and job candidates have none. This mindset shows up in job interviews and on the job. To step into your power, you have to shake off this idea

Velocity of coding is rarely the bottleneck, compared to the velocity of decision-making and requirement-setting. The power of design is creating the balance of shared context & fidelity to help stakeholders understand the consequences of their decisions *before* they are code🧵

According to DDaT, leadership is a core skill for service designers and interaction designers but not for user researchers and content designers. Someone make it make sense?

Why I'm not worried about Chat GPT taking my job.

The people most impressed by ChatGPT are the people who already approach conversations like it does: say words that make sense in context to get through the meeting, without registering an ounce of the meaning.

It's been quite a day! For anyone at Utterly Content this week, make sure to watch Rhia Weston 🇺🇦's workshop on digital sustainability.

I'm speaking @Content_Folks at the end of April. It's free and online if you want to come along!

UX peeps: I’m seeing more & more ppl recognize the deep trauma that many of us carry from a career full of relentlessly having to “prove our value.” I’d love to discuss ideas for how to create teams and cultures that don’t cause this trauma. Anyone up for a chat/group brainstorm?

I had a lovely time meeting the ONS content design team today 😊 They're looking for speakers. Go on, do it.

If you're in Glasgow and are interested in accessibility, come to this event on Thursday: meetu.ps/e/M50zl/vd2Wr/i

🪧 More than 200 charities, businesses, unions, community groups, economists and academics have today written to First Minister calling on him to turn #WellbeingEconomy rhetoric into reality. RT if you want to see a #WellbeingEconomy 👀 bit.ly/nomoretimefort…