“#QRCodes are Not a Thing of the Past: In store #mobile apps enhance #CX in retail.” buff.ly/2aYUPuI

“Why Children’s #Hospitals Should Take A Closer Look At The #DigitalExperience” buff.ly/2bhSbBH #CX

“35 Sample Mystery Shopping #SurveyQuestions For #Retail Brands” buff.ly/2aDOBE5 #CX

Great CX company: Zappos: #CustomerExperience, employee experience, #culture and #holocracy buff.ly/2aMrwdY

“Assailing Customer Experience Assumption Silos” buff.ly/2aYmn6j #CX #CEM #Value #ViewPoints

“2016 Summer Olympics, TV Ratings Sag...” It's 2016 no one wants to watch the same 5 commercials! buff.ly/2b3oHbm #CX #TV #Digital

“ #OmniChannel : a cross-channel #business model that companies use to increase customer experience” buff.ly/2bb7u0V #CX #mobile

“ #Quality is great. But what does it mean & who really cares about your #product? ” buff.ly/2bb7H4b #CX

“Make sure you’re inviting the whole team. It’s the best way to serve your customers.” buff.ly/2b3sMMG #HR #CX #IT #Retention

“Trends in patient experience scores: 5 takeaways” buff.ly/2b2tFTv #patientExperience #CX #HCAHPS

Top 10 Banking #Trends for 2016, is your #bank working on any of these? #CX buff.ly/2b3tv09

“6 Manufacturing Trends to Watch Out for in 2016” buff.ly/2b3uWM8 #CX #3DPrinting #NewTrends #Security #Jobs

“4 Reasons Why the Customer Is Always Right” buff.ly/2bdIvKc #Customers #CX #backlash #ethics

“A Milkshake Becomes an Icon of Superior Customer Experience. Don't just say #NO ” buff.ly/2bohOB8 #CX

“Telecoms in Mumbai: What It Teaches Us about #India and #CX ” buff.ly/2aSwkUY #Thailand #Philippines

ActoVoice inc. has tons of resources for you and your business to check out! buff.ly/2b5MUhd #CX #Biz #VOC

Find out how easy it is to become an ActoVoice inc. #Partner! buff.ly/2bohT7O #CX #Biz

“How customer #JourneyMapping can win a brand gold” buff.ly/2bfbJWo #Gold #CX #Medal

Best-in-class #CX brands minimize loyalty-destroying emotions. forr.com/2aDbJBA

Interesting (but not surprising) to see the verticals highlighted! x.com/billquiseng/st…