My career is dedicated to lifting people up & helping orgs transform. Honored to be interviewed Forbes! Cheers to 🦄 co-workers, feel lucky to know brilliant folks who master "art of possibility" @ intersection of ppl × tech #futureofwork #innovation forbes.com/sites/christos…

"Finding a way to get something done might be the number one skill of a leader." - Education of an Accidental CEO David Novak

March is #WomensHistoryMonth! Women are the military's fastest-growing demographic, with their use of VA services tripling since 2000. Every woman Veteran has paved the way forward for those who follow. We thank you for your service and sacrifice both on and off the battlefield.

The #CX Leadership Power Up on Follow @Clubhouse returns Thursday, 3/4 at 1 p.m. Eastern with "How to Quit a Customer." Join Stephanie Thum, PhD, CCXP Michelle Batt #CCXP #DataAnalytics, #Collaboration @LaTonyaTeaches Karyn Furstman, CCXP, XMP, CCX + Coonoor from Mindhatch! #CustomerExperience #Leadership

Fantastic blog highlighting the art of the possible in pharma. #customerexperience #patientexperience #providerexperience sprou.tt/1y9ZfGHoY4i

Medallia CEO, Leslie Stretch, shares how Medallia is the system of record for making all enterprise systems customer and employee aware. #customerexperience #leadership sprou.tt/1g00dOXh6Ys

I’m on the move! Just took my first test drive on Mars, covering about 16 feet (5 meters). You’re looking at the very beginning of my wheel tracks. Many more to make.

Particularly for the junior--the under 60s! link.medium.com/UzHifQbopeb

Keys to #collaboration that works? Teach people to... - Listen (not just talk) - Practice empathy - Get comfortable with feedback - Lead AND follow - Speak clearly ow.ly/zTJj50BJjyN via Harvard Business Review HT Baskaran Ambalavanan #socialbiz #skills #teams #worktrends

In May, two virtual #CX conferences you don't want to miss that are free and invaluable. This is one of them! Register now: ow.ly/aBB150EAdV9

Happy Public Service Recognition Week to all of the industry’s heroes! We celebrate by spotlighting a few standout ways public service agencies have supported the public during the pandemic and beyond. bit.ly/3vy2bOm

Thank you!! Finalists for Government ‘Oscars’ Highlight Outstanding Federal Employees nextgov.com/cio-briefing/2… @nextgov #PSRW #CX #EX #government #innovation

T-minus 30 minutes until the start of the 21st annual #CX Conference with DGI Events. Don't miss this essential look at how the #customerexperience is improving in #government. 👉: ow.ly/Buq150EGfA2

No matter what business line in government or industry, you will be inspired by stories of innovation to improve experience outcomes. Sign up for Medallia upcoming Experience 21. Join the sessions you want that week. #CX #EX #innovation #govpossible #DigitalTransformation

Secrets To Employee Experience: The Definitive Guide Launches Today joshbersin.com/2021/07/secret…

Complacency or Innovation: You Decide cx-journey.com/2017/10/compla… via Annette Franz, CCXP

After a big #HIMSS2021 experience, dreams of health x data x equity in patient experiences, I'm excited to connect dots to executive orders for a more just + inclusive future for all! Co-designing the future of health! 🔽🔽🔽 #data #equity #px #Leadership whitehouse.gov/omb/briefing-r…

“There was just one rule, a quirk that seemed crazy but was vital to the company’s success: No one could keep a record of the factory experiments that were tried and failed.” ⁦Lora L. Allen⁩ ⁦Daniel Hulter⁩ re: Henry Ford collaborativefund.com/blog/experts/