Great buzz in the room at our Customer Involvement Open Day, some interesting conversation and discussions will take place today #thirteen_group #workingtogether #makingadifference

Absolutely loved this morning. Reminder about what it's all about. So many customers have been involved across Thirteen Group over the last 6 months: in-depth reviews, recommendations to the board for improvements, co-regulation and so more - knowledge and passion #TeamThirteen

Out and about at our partnering project at the Riverside Stadium #customers #engagement #co-regulation

Great attendance at HQN annual residents network conference with Janice McNay listening to the importance of involving residents and PACT - power, accountability, connection and trust. Thirteen Group

Just finished presenting a workshop on Thirteens engagement framework to at @hqn_ltd annual resident engagement conference with Janice McNay... well received and lots of questions and debate at the end #co-regulation #workingtogether #PACT

Chair of Thirteen's customer engagement framework, Val Scollen explains the difference our involved customers are making since the new framework was introduced last year. If you’d like to help shape services call 0300 111 1000 or email [email protected]

We'd love to see some new faces at our Customer Involvement Open Day. Fantastic opportunity to see what a difference our involved customers have made to the services we deliver to our customers. It will give you a flavour of how and what you can get involved in. Don't miss out

Age 16 – 24? Live in Hemlington or Grove Hill? If you have ideas about how to improve the place you live, we want to hear from you. We have loads of freebies and activities so email [email protected] or text 07824 820 578 for more details. #boroyouthaction

Looking forward to learning more about this important subject #thirteen

Money advice We don’t want anyone to be at risk of losing their home because of the COVID-19 virus. If you’re a customer struggling to pay your rent or other bills, our Money Advice Team is on hand. Just contact 0300 111 1000 and ask for a phone appointment.

We've just had our first Virtual Community Fund meeting using Microsoft Teams and it went really well. Our involved customers found it very quick and easy, and feel it is the way forward for engaging with customers. #nostoppingengagement #customerengagement

Jane Hobbs, Thirteen's senior compliance business partner is looking forward to speaking at tomorrow's Effective Tenant and Community Engagement Forum - Responding to the COVID crisis and beyond, organised by Westminster Insight

Now we have thirteenJane from Thirteen Group and Caroline Lamprey from Blackpool Coastal Housing sharing best practice from successful tenant participation projects #tenantengagegment

Could you be our next trainee Board member? Thirteen Group, @NorthStarHG and @HDN_UK collaboratively bring you their Board Training programme. Please see here for further details on how to apply for this exciting opportunity. orlo.uk/15iJO

#Residentinvolvement21 - NHC conference today; presenting on why Thirteen think it is important to involve customers in tackling environmental issues and the great Tenants Climate Jury we have recently become a part of with other landlords and the NHC. #environment #climatechange

#ImprovingTenantEngagement by sharing experiences from successful strategies including perfecting digital channels, promoting proactive participation, enhancing diversity and intersectionality approaches David Vidal @StonewaterUK THH thirteenJane Thirteen Group

At Tpas England Engaging Communities Conference, sharing our customer involvement journey #involvement #engagement

We were recently joined by residents for a day of action in Hull. Working with Hull city council, Humberside Police. Humberside Fire & Rescue & TimeBank, we hosted activities to make positive changes in the community and have some fun along the way! Read more.👇 orlo.uk/marfleetdayofa…