Some of our involved customers have been job shadowing our Work Planners and Contact Team over the last week. The information gathered will be used as part of their checks to give compliance against the Home Standard

Today one of our involved customers has been to visit a customer who has recently had a repair carried out on their home. A Journey Map was carried out with the customer to gather information for to provide assurance to the Board that we are compliant against the Home Standard

Involved customers on our Consumer Standards Stream are meeting this afternoon to look at performance information and to share the progress on their checks against the Home Standard

Some of our involved customers have been job shadowing with our Surveyors today. The information they gathered will be used as evidence to give assurance that Thirteen are compliant against the Home Standard

We were already working hard to tackle anti-social behaviour, and as Angela Corner (Thirteen) explains in this Chartered Institute of Housing blog, that’s got more important in the current crisis. orlo.uk/N5g4B

It was deadline day for the first round of Community Funding for 2020/21 yesterday. We are currently preparing for our first virtual Community Fund meeting tomorrow with some of our involved customers #nostoppingengagement

We've just had our first Virtual Community Fund meeting using Microsoft Teams and it went really well. Our involved customers found it very quick and easy, and feel it is the way forward for engaging with customers. #nostoppingengagement #customerengagement

The wellbeing of our colleagues and customers is our priority. This video explains the safety measures we've put in place to protect colleagues and customers - Thankyou to everyone for their support during these challenging times youtu.be/cRKw1GD3Ws4

We’re so excited that Thirteen Homes has launched its fantastic new website today. Take a look at the new homes on offer as well as the different ways you can buy with Thirteen Homes by visiting thirteenhomes.co.uk

We’re still offering customers the chance to apply for a scholarship to cover the cost of their Teesside University course fees, with several available. Apply online by Friday 12 June at orlo.uk/0lBrS

We're currently holding our first online Performance Monitoring meeting with customers and colleagues #nostoppingengagement

We've met virtually with some of our involved customers today to look at how we can gather evidence to give assurance to the Board that we are compliant with the Neighbourhood and Community Standard. The customers came up with some great ideas and will soon begin their checks

Today some our involved customers have been virtually interviewing candidates who applied to the Thirteen Academy for funding towards their university scholarship

It's great to see the projects funded by the Thirteen Community Fund in action. Our involved customers were very keen to fund this project, it's fantastic to see the difference this is making to our communities.

Today we are hosting our very first Virtual Customer Open Day using Zoom. Our involved customers are showcasing the amazing work they've been involved in over the last year and the difference this has made. #involvingcustomers #coregulation

Do you know of any groups or organisations who require funding to run projects and activities in their community? Thirteen's Community Fund is available with grants of up to £1500 on offer. Check here for details on how to apply thirteengroup.co.uk/page/community…

**Thirteen Academy scholarship - apply now! ** We’re pleased to once again be offering a limited number of scholarships to customers and their families to cover the cost of their Teesside University fees. To find out more or to apply online visit orlo.uk/2f6XZ

There's still time to apply to the Thirteen Community Fund. The closing date for applications is Monday 1st March, don't miss out!

We'd love you to join us at our next Virtual Customer Open Day on Tuesday 20 April, between 10am & 2:30pm via Microsoft Teams. Join us & hear what activities & projects our involved customers have been involved in. For details on how to sign up visit orlo.uk/qcDfk

Great to see so many customers and staff at our Virtual Customer Open Day. Some great comments on all of the hard work our involved customers have put in over the last 6 months. #Thirteen #CustomerEngagement