73% percent of retail customers shop across multiple channels, and are nearly 20% more likely to buy from stores that offer options for pick-up. Time to get that omnichannel retail strategy going!

the-future-of-commerce.com/2024/05/14/cra…

'I was tame, I was gentle 'til the circus life made me mean:' welcome to The Tortured Poets Department ( #TTPD ) songs for work, where the vocal stylings of Taylor Swift are served up with a corporate twist.

the-future-of-commerce.com/2024/05/10/the…

Is your store stuck? Discover 5 #IoT hacks to boost sales.

the-future-of-commerce.com/2024/05/02/iot…

From laughter to loss, fright to fearlessness, and mechanical-fisted reigns to rebellion, we’ve got a good feeling about the quotes from Star Wars that you’re about to read. #StarWars #MayThe4thBeWithYou

the-future-of-commerce.com/2021/05/04/quo…

Marketers face cookie deprecation, walled gardens, and stricter privacy regulations. Consumers demand personalization, but are wary to share personal data. Anonymous first-party data can help bridge the gap. the-future-of-commerce.com/2024/04/30/ano…

As #AI takes rise, there’s a new member in the C-suite: The Chief AI officer, also known as the CAIO.

the-future-of-commerce.com/2024/04/22/wha…

Creating a single view of the customer is ranked “high priority” or “critically important” by 94% of brands. So how do marketers create a stand-out strategy? Fortunately, there’s an (omnichannel) answer.

the-future-of-commerce.com/2024/04/18/omn…

'Benefits of ERP integration: Connecting powerhouse frontend to core processes'
One of the many beneifts: Integrated ERP and CX to seamlessly connect supply + demand
more benefits in the article:
via Future of Commerce
buff.ly/3Jkn7RX

“Here’s the truth nobody wants to say out loud: If you decide to be an AI organization rather than just using AI, you will fail if you don’t change.” But leave it to the ✨FABULOUS✨ Liz Miller to not only say it, but explain it perfectly. #AI

the-future-of-commerce.com/2024/03/27/ai-…

Examples of subscription e-commerce: 6 brands acing it - Guest post for Future of Commerce
the-future-of-commerce.com/2024/02/29/exa…

Learn about four key US retail trends that emerged from #NRF2024 , including AI and the rise of Chinese retail powerhouses ⤵️ sap.to/6010VRmtu

Customers expect brands to protect the planet + people, and they don’t blink when it comes to ditching a company that doesn’t align with their values. Discover the top sustainability trends in 2024.

the-future-of-commerce.com/2024/02/05/sus…

YeSSSSSS, we are. 🐍🐍🐍

THISSS: “whether it’s taking the poorly reviewed product off your site or hiring real people to take customer service calls, being heard is what sells an experience and resonates with customers.” #cx

the-future-of-commerce.com/2024/02/01/emo…

What is your customer service pet peeve?

The 2023 National Customer Rage Survey has seen some bothersome trends that have risen. Here's what they are and how brands can turn things around for their customers.

the-future-of-commerce.com/2024/01/17/bad… #customerservice #CX via Future of Commerce

2024 e-commerce trends reflect an always-on, digital-first society. Get the eye-popping stats + predictions driving the future of commerce. #ecommerce
the-future-of-commerce.com/2023/12/20/e-c…

Stereotyped as slackers in their youth, Gen X are calling the shots at work and wielding power in the digital economy. Like, totally.

(Another must-read by the ultimate Generation X Queen, Marcia Savage)

the-future-of-commerce.com/2023/11/01/gen…

Omnichannel has become a must-have for all industries. Take a dive into our best content on the subject, thanks to Marcia Savage.

the-future-of-commerce.com/2023/08/22/bes…