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It's time for CX to be a discipline across the organization and not a siloed function - deloitte.wsj.com/cmo/2019/03/03…

Deloitte study on emotion-driven engagement: 1) Emotional connections drive brand loyalty 2) path to a meaningful connection is a two-way street 3) Know the line between responsive and invasive 4) A consistent, reliable voice matters deloittedigital.com/us/en/offering…

CX vs HX: Deloitte Research Uncovers How Emotional Experiences With Brands Shape the Customer Lifecycle prnewswire.com/news-releases/…

How to Grow Your #Blog (the Right Way) - bit.ly/1P0OKN2 #growthhacking

#IoT is evolving - with the potential to touch every industry. #AnalyticsTrends2016 deloi.tt/1mTKOUk

Only 3.4% of marketing leaders said #socialmedia contributes very highly to firm overall performance. #CMOSurvey shrd.by/LSTyYA

If There’s Only One Woman in Your Candidate Pool, There’s Statistically No Chance She’ll Be Hired buff.ly/1Tw39jG

Deloitte shares three steps to becoming a socially intelligent CIO in the newly launched #CIOInsider series: deloi.tt/1RX7wCQ

The six signature traits of inclusive leadership: Thriving in a diverse new world. #inclusion deloi.tt/1Odg5yP

.Ad Age: Interesting POV on ways that companies can improve their #customerexperience value by Andy Main deloi.tt/297C88L

#Augmentedreality isn’t just for fun. Banks are using it, too. #QuickLookBlog shrd.by/LvVZzB

"Locker room banter" is code for hate speech. #whenyourefamous

"Don't walk off the stage. Just smile. Pence is quitting tomorrow." - What Hillary is writing down while Trump talks #debate

Thanks for standing, speaking & marching for our values Women's March. Important as ever. I truly believe we're always Stronger Together.

Sharing a little science with the world today - thanks Badlands Nat'l Park

Proud to see Deloitte US’ #mentoring program sponsored by #DeloitteFoundation in Grads of LifeVoice via Forbes. deloi.tt/2k0wgEG

I stand in solidarity. We are strong. We will resist you Donald J. Trump We will win. #MuslimBan x.com/KamalaHarris/s…

Wow not good RT The Seattle Times: Northern pike caught in Lake Wa could have impact on salmon: st.news/2jhwZ5p