Do I know anyone who works in local authority who’s worked in or on the complaints service? Especially one that’s involved an aspect of triage? #LocalGov

Introducing...

Next up on the new (to #brightonSEO ) speaker stage is Emma Parnell Emma Parnell (she/her).

Emma's talk is the story of the national service for Covid-19 vaccinations. Emma worked to ensure the service would be inclusive for any sex or gender.

brightonseo.com/talks/lets-tal…

#localgov #servicedesign Does anyone know of a best practice guide for complaints and/or an official definition of what a complaint is/isn't they could point me to?

Emma Parnell (Emma Parnell (she/her)), the founder of Design for Joy, discusses why gender inclusion matters in CX

ow.ly/OILz50OZ7Yb

#CX design #servicedesign #inclusion #customerexperience #custexp #CX

I am very excited to share that we are looking for people to join our team at Centre for Digital Public Services as service designers.
If you have any questions or would like to chat about the role, my DMs are open.
beta.cdps.wales/jobs/service-d…

This event is a great opportunity for people working on the design and delivery of mental health products and services to meet and share knowledge, with a portion of proceeds going to charity.

Register to get involved at:

shorturl.at/jpKMO

#DesignPatterns #ServiceDesign

Episode 2 of #SystemsOfHarm is live 🎉

In this Luke Murphy 🏳️‍🌈🦄 and I talk trans-exclusion and design systems. We talk about being non-binary, masking, and trans-exclusionary patterns.

Apple: apple.co/3M6G8Z1
Spotify: spoti.fi/3IvoIoc
RSS: bit.ly/3pZUXW1

📣Have you cared for someone at the end of life? Would you join us on July 5th for a 4 hour paid, online workshop to shape mental health care for those with a terminal illness? Those from underserved communities are especially welcome. Apply here: imperial.eu.qualtrics.com/jfe/form/SV_3W…

Sadly I think my time with Twitter is pretty much up. I haven’t posted in a while and rarely spend time on here anymore. I’ll be over on LinkedIn and SubStack if you want to continue the conversation. 💛

Don't miss our justice special edition of #IfGDataBites tonight at 18:00.

We will hear presentations from Dan Corry from NPC, Toby Hayward-Butcher from Ministry of Justice, Anna Powell-Smith from The Centre for Public Data and our deputy chief economist Thomas Pope. instituteforgovernment.org.uk/event/data-bit…

Interested in our research internship programme?

There's only one week left to apply - applications close on Wednesday 12 April, 11:00. instituteforgovernment.org.uk/about-us/caree…

And if you want to know more about what our interns get up to, watch as our current interns share their experience

My first in-person Data Bites since 2022! Can't wait and hope to see many of you there. Sign up now for both in-person and online viewing here: instituteforgovernment.org.uk/event/data-bit… This month a justice special launching the start of work with Nuffield Foundation. #data #justice #events #government

Designing for Joy: Analysing user research insight emmaparnell.substack.com/p/analysing-us…

Bobi is excellent at what she does. I love that I’m inspiring people to be more vulnerable but what I don’t love is great people not being able to pay the bills. Does your charity need digital support? Have a look at what Bobi and her team offer 👇🏼

Designing for Joy: Prototyping a mentoring service emmaparnell.substack.com/p/prototyping-…

Designing for Joy: Starting projects emmaparnell.substack.com/p/starting-pro…

We're looking for a Senior Content Designer

You'll need experience of designing and maintaining content in an online medium – including writing engaging promotional copy.

Closes 26 March 2023

Find out more:
cqc.csod.com/ux/ats/careers…

#Job
#Job Search
#Recruitment

Anyone working or worked on a system for hotels to manage room bookings?

Couple of teams at work are looking at how people leaving prison get matched to accommodation and are keen to see design patterns from comparable services.

Designing for Joy: The multifaceted nature of women's confidence emmaparnell.substack.com/p/the-multifac…

Hackney folks!
I'm shooting a trailer in a school in Clapton THIS SATURDAY and need children to sit+watch a TV/run down a corridor from 2-5pm

We'll pay for lunch before (bring receipt) and a £10 voucher to say thank you

bit.ly/filmcastingcla… to show interest and we'll reply!