Delighted to be at Community Housing Cymru #GovConf24 today with Alaw 🥰 If you’re attending please come and say hello, I’d love to chat to you about digital skills, connecting with other digital professionals, user centred service design and our #DigitalServiceStandards

Ry’n ni wedi cyrraedd ein stop olaf🚗💨

The team are in St Asaph today, delivering the last Language Matters session on our roadshow.

Mi fydd hi’n ddiwrnod gwerth chweil!

The attendees are in store for a great day!

#YrIaithArDaith #LanguageMatters

A perspective worth thinking about. Being different is a good thing. Without it, things don’t always move on.

'Your content will be very different at the end of transformation. It will be simpler. There will be less of it. It will be actionable. It will be more human.'

The team at Welsh Government have been doing some really interesting work to develop user research and embed user needs at the heart of Welsh Gov services - this is an exciting job opportunity!
linkedin.com/jobs/view/3836… cc. Matt Jukes

Join us to talk about how we can design bilingual content

🧵We have some exciting news...

Trio writing is on the road🥳

We’ve partnered with ComisiynyddyGymraeg to help public organisations create better bilingual content.

Do you want to help make Welsh services easier for users?

Join us!🙌

“Accessibility is:
• everyone’s responsibility
• minimum viable product
• essential for some, beneficial for everyone”
—good reminders from @CaspianTurner of ‘Accessibility by Design’ (@access_designed) at @a11yBerlin

🧍How important is user-centred design?

We’ve been working with Centre for Digital Public Services to conduct user research for the Digital Maternity Cymru programme.

Our blog post discusses the importance of user-centred design: dhcw.nhs.wales/news/in-depth/…

#UserCentredDesign #ServiceDesign

Blwyddyn newydd, gyrfa newydd?🤩
New year, new job?🤩

Angen ychydig o help llaw?
Need a helping hand?

Dyma Adrián J Ortega 🗺️🧭 yn egluro beth a'i harweiniodd i'r yrfa hon.
Here’s our content designer, Adrián, explaining what lead him into this career.

📽️ youtu.be/1lAuGUqaEmo?si…

. Centre for Digital Public Services will soon be offering FULLY FUNDED Service Design training (all about making your service better meet user needs).
1⃣Creating the conditions for better Service Design (1 cohort of 8 leaders)
2⃣Service Design Training (8 cohorts of up to 12 people)
Interested? DM me

🚨New blog post alert🚨

Hear from our User Researcher, Tom Brame, as he explains how the first meet-up for the User Research in Wales community unfolded.

It really proved the importance of face-to-face events!

Find out more: digitalpublicservices.gov.wales/blog/user-rese…

I'm reading some fantastic supplier bids for our Service Design training contract today.

If you're a leader of devolved public services in Wales, Centre for Digital Public Services will be offering FULLY FUNDED training opportunities in Feb-March (for you and your team) to learn Service Design
DM me!

Productivity is not just about hard work. It's about taking care of yourself too.

📸 lizandmollie

📩 Ready to transform your workplace? Join 26,000+ changemakers and revolutionize your work life! ➡️  buff.ly/48o3QdU

A friend of mine coined the phrase

“The NHS is so big it generates its own gravity”

How do you improve such a beast?

What could be a design philosophy for sustained success today and looking forward?

I am attracted to New Local community thinking

Here are the top 10 #UX study guides published in 2023 that our audience read the most: nngroup.com/news/item/top-…

‘Content crits and how to run them’ by Sarah Winters.

Opening up your content to a critique (not criticism!) can seem a bit intimidating at first.

But crits can be a powerful tool in a content designer's skill set.

#12DaysOfContent

buff.ly/3vhNyUs

‘Using trauma informed principles in content design’ by Rachel Edwards.

Since writing this post, Rachel has spoken about trauma and content to Accessibility Scotland, Content folks, and others.

buff.ly/3qw6TPq