Nothing will work unless you do.

A goal is a dream with a deadline.

We are what we repeatedly do. Excellence, therefore, is not an act but a habit.

Associate yourself with people of good quality, for it is better to be alone than in bad company.

Don’t treat your customers like a bunch of purses and wallets.

Hold fast to dreams, for if dreams die, life is a broken winged bird that cannot fly.

Failure defeats losers, failure inspires winners.

Most 'impossible' goals can be met simply by breaking them down into bite-size chunks, writing them down, believing them, and then going full speed ahead as if they were routine.

Whenever an individual or a business decides that success has been attained, progress stops.

It takes humility to realize that we don’t know everything, not to rest on our laurels and know that we must keep learning and observing. If we don’t, we can be sure some startup will be there to take our place.

User experience is everything. It always has been, but it’s undervalued and underinvested in. If you don’t know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board.

I am not a product of my circumstances. I am a product of my decisions.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Believe that you will succeed

The biggest failure you can have in life is not trying at all.

All cats love fish but fear to wet their paws.

I didn’t go to college, but if I did, I would’ve taken all my tests at a restaurant, ’cause ‘The customer is always right.’

Most 'impossible' goals can be met simply by breaking them down into bite-size chunks, writing them down, believing them, and then going full speed ahead as if they were routine.

The biggest failure you can have in life is not trying at all.

Leadership is the art of getting someone else to do something you want done because he wants to do it.