Will Bermender (@willbermender) 's Twitter Profile
Will Bermender

@willbermender

Ex-biz warrior turned action scribe/producer. Heroes bleed, fathers fight, redemption hits hard. Board director, proud husband and father.

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linkhttp://linkedin.com/in/willbermender calendar_today01-12-2011 00:17:15

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In 2010 Triboro Press published my business strategy book Upgrading the Customer Matrix, a comprehensive guide to transforming businesses into experience-based organizations that prioritize customer delight over mere satisfaction. My central thesis still holds that in today’s