In light of new tenant satisfaction measures and increased tech innovations across social housing, we will be exploring how the sector uses these to meet the challenges our customers face and improve their experience as tenants. Registration is free: bit.ly/393QiK5

Great question to Kate Dodsworth about potential for dodgy data collection methods to be used for the tenant satisfaction measures. Message back is that regulator will be looking very carefully at the data methodology too 👀#tpasconf22

What are the biggest challenges UK Housing face? And what are the opportunities? TonyStacey #HousingForAll

Getting to the nitty gritty of WHY your customers feel what they feel can be hard to do with just an online survey. Have you tried doing a phone survey instead? viewpoint-research.squarespace.com/our-blog-podca… #customerfeedback #CustomerRelationshipManagement Justine Gaubert SYHA Enterprises

Alongside our decision statement and other documents, we have published a summary of our tenant satisfaction measures. We also published an easy read summary. Easy read documents help people with learning disabilities understand information more easily gov.uk/government/con…

Regulator publishes final tenant satisfaction measures for new consumer standards dlvr.it/SYk75d #ukhousing

We've been working on some #TenantSatisfactionSurvey pilots with a few clients. How are you getting on preparing for yours? South Yorkshire Housing Association

Join us! 💚 👇🏽

Kate Dodsworth from the Regulator of Social Housing - 1100 responses to the consultation on #tenantsatisfactionmeasures - it’s #repairs and #communication

Timescales for #tenantsatisfactionmeasures 👇🏽 Need a hand collecting the data? Give us a shout!

Tenant Satisfaction Measures Webinar Our MD Alistair Ponton, takes you through our initial experiences in delivering TSM surveys. The video is just over 5 minutes and covers 3 lessons we’ve learnt from the pilots. shorturl.at/pwDH6 #socialhousing #customerfeedback

✨Sign up for our 'Take a #coproduction break' webinar series. ✨ Hosted by Growing Communities, the short lunchtime sessions will share learning and experiences on creating a space for #coproduction and how to engage everyone in the conversation. Register your interest ⬇️

✨Tickets still available ✨ Do you believe in #coproduction but don't know where to start? In our upcoming webinar, we'll be sharing some practical guidance on how to plan your own process and where to start. 🗓️ Tuesday 21 Feb 1pm. Sign up⤵️ eventbrite.co.uk/e/can-the-nhs-…

We will be joining #ASSETS, by Impact Hub London and Wates Group! This programme will help us scale national operations and secure larger contracts through mentoring and workshops. ♻️ Excited to be in the ASSETS team & Impact Hub community #ProvokeChangeTogether #Watessocialvalue

Have you heard about Purple Tuesday ? Purple Tuesday is a movement with the goal of improving the customer experience for disabled people and their families. Which are issues very close to our heart at Viewpoint!

Being a social enterprise is a crucial part of Viewpoint’s DNA. We aim to provide sustainable, enjoyable jobs for people with a disability or other barrier to work, such as long-term unemployment. Being a social enterprise is crucial to this goal. #SocialEnterpriseDay

Gathering customer feedback is crucial for any organisation aiming to enhance satisfaction and loyalty! Read all 7 steps here! lnkd.in/epJ_kC8P

Want to understand your customers better and drive growth? Discover the power of Net Promoter Score (NPS) surveys! Net Promoter Score (NPS) is a widely used metric for assessing customer loyalty and satisfaction. Customers answer one question, and you get real quantifiable data.

What is a good Net Promoter Score? That's the question! The answer is it varies, but we'll show you whats a good, and whats a bad score at the link below. lnkd.in/efHJMEQH

Your NPS reflects your business, services or products. Improving your NPS involves improving aspects of your business. However, there is a systematic way to tackle improving your NPS and by proxy, your business, services or products. bit.ly/3xioe2c