9 Ways to Reduce Conflict in Associations: #2 - Not playing favorites between the community pariah and the kindest person in the community The College of Community Association Lawyers Community Associations Institute HOALiving #WeAreCAI #WeAreHOALiving

9 Ways to Reduce Conflict in Associations: #3 - Avoiding stupid decisions by a) Adopt & Implement an enforcement policy which will be applied uniformly and equally to all owners; . . . The College of Community Association Lawyers Community Associations Institute HOALiving #WeAreCAI #WeAreHOALiving

9 Ways to Reduce Conflict in Associations: #3 - Avoiding stupid decisions by . . . b) Recognize and reverse course if necessary in order to avoid conflict The College of Community Association Lawyers Community Associations Institute HOALiving #WeAreCAI #WeAreHOALiving

9 Ways to Reduce Conflict in Associations: #4 - Ensuring due process is provided to unit owners before fining a) Be reasonable when fining for violations AFTER notice and an opportunity for the owner to be heard; . . . The College of Community Association Lawyers Community Associations Institute HOALiving #WeAreCAI #WeAreHOALiving

9 Ways to Reduce Conflict in Associations: #4 - Ensuring due process is provided to unit owners before fining . . . b) May lead to a successful lack of due process defense by owner The College of Community Association Lawyers Community Associations Institute HOALiving #WeAreCAI #WeAreHOALiving

9 Ways to Reduce Conflict in Associations: #5 - Stopping unofficial enforcement - entire BOD must vote prior to instructing a unit owner to do something as it relates to the governing documents (ARC requests, etc) The College of Community Association Lawyers Community Associations Institute HOALiving #WeAreCAI #WeAreHOALiving

9 Ways to Reduce Conflict in Associations: #7 Communication between Association and residents - MAKE OWNERS FEEL HEARD The College of Community Association Lawyers Community Associations Institute HOALiving #WeAreCAI #WeAreHOALiving

9 Ways to Reduce Conflict in Associations: #8 - Take Neighbor Against Neighbor Disputes Seriously (act as an intermediary to facilitate harmony, avoid conflict and reach resolution) The College of Community Association Lawyers Community Associations Institute HOALiving #WeAreCAI #WeAreHOALiving

May be deemed necessary under HUD's 2016 Final Rule entitled "Quid Pro Quo and Hostile Environment Harassment and Liability for Discriminatory Housing Practices under the Fair Housing Act"

9 Ways to Reduce Conflict in Associations: #9 - Govern With Empathy - a. utilize emotional intelligence, b. exercise good faith, c. employ due diligence The College of Community Association Lawyers Community Associations Institute HOALiving #WeAreCAI #WeAreHOALiving

"Too often lawyers, and citizens at large, look at every situation in which there must be a winner and a loser. This win-lose mentality leads to a shocking decline in civic engagement." ~Wayne Hyatt The College of Community Association Lawyers Community Associations Institute HOALiving #WeAreCAI #WeAreHOALiving

Just Announced: Community Associations Institute’s 2023 Annual Advocacy Summit! We’ll be in-person for the first time in 3 years on #CapitolHill to meet with legislators about the community association housing model. Will you be there? caionline.org/2023advocacysu… #WeAreCAI #HOA #Condo

Excited to represent Arkansas, Idaho, Minnesota & Utah and HOALiving at #CAIsummit23 next week in DC! #WeAreHOALiving #WeAreCAI

Utah first in the room for this morning’s CAI Advocacy Advocacy Summit morning briefing. Excited to meet with Mike Lee, Senator Mitt Romney, Rep. Burgess Owens & John Curtis today to talk about our federal condo/HOA issues. #CAIsummit23 #WeAreCAI #WeAreHOALiving

Thank you Rep. David Rouzer (NC-7) for your work on behalf of America’s HOA’s. 2023 recipient of the Heroes of Associations Award for your work on disaster assistance equity! #CAIsummit23 CAI Advocacy

Thank you Troy Dougall, Senior Policy Advisor to Representative John John Curtis for meeting with me this morning to talk about federal community association issues! Always great to meet with fellow Utah County folks doing great things in DC. #CAIsummit23 #WeAreCAI #WeAreHOALiving

Thank you Kalyn Swihart, Senior Legislative Assistant to Rep. Burgess Owens for meeting with me this morning to talk about federal community association issues! #CAIsummit23 #WeAreCAI #WeAreHOALiving

Also, HUGE THANKS to Rep. Burgess Owens for co-sponsoring H.R. 1477 to allow 529 savings plans to be used for workforce training and credentialing programs! CAI Advocacy #CAIsummit23 #WeAreHOALiving #CommonSenseLegislation

Thank you Justin Anthony, Director of Constituent Affairs & Alexander Gage, Legislative Correspondence for Mike Lee for meeting with me today to talk about federal community association issues! #CAIsummit23 #WeAreCAI #WeAreHOALiving

Thank you Brennan Stokes, Legislative Aide for Senator Mitt Romney for meeting with me today to talk about federal community association issues! #CAIsummit23 #WeAreCAI #WeAreHOALiving