Avenue (@useavenue) 's Twitter Profile
Avenue

@useavenue

Operations observability platform using the modern data stack.

ID: 1342511363055362049

linkhttps://avenue.app/ calendar_today25-12-2020 16:44:07

151 Tweet

159 Followers

5 Following

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Herman Kwayu uses Avenue to track all financial operations. 🎤 In our latest case study we hear how Herman and his team rely on Avenue for real-time visibility into risks that come with a lending product: avenue.app/case-studies/h…

Herman Kwayu uses Avenue to track all financial operations.

🎤 In our latest case study we hear how Herman and his team rely on <a href="/UseAvenue/">Avenue</a>  for real-time visibility into risks that come with a lending product: avenue.app/case-studies/h…
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"We offshore operations to cut costs, but it ends up being expensive." I hear this all the time from ops leaders. Here's why: BPO Headcount + Eng Time companies save up to 20% on offshore costs using Avenue avenue.app/blog/transform…

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Outsourcing operations lets companies reduce costs....But it isn’t easy and requires: 👩‍💻 Engineering: build internal tools for agents 📖 Ops: update and train agents on playbooks 📊 Analytics: set up reporting on agent efficiency/quality With Avenue , you can skip the above.

Outsourcing operations lets companies reduce costs....But it isn’t easy and requires:
👩‍💻 Engineering: build internal tools for agents
📖 Ops: update and train agents on playbooks
📊 Analytics: set up reporting on agent efficiency/quality

With <a href="/UseAvenue/">Avenue</a> , you can skip the above.
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Athena has proactive issue detection with SQL-triggered workflows in Avenue. Read more about their success: avenue.app/case-studies/a…

Athena has proactive issue detection with SQL-triggered workflows in Avenue.

Read more about their success: avenue.app/case-studies/a…
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20% of Avenue tickets are triggered by a form. Here’s how fast-scaling companies use Forms: ☕️ Track issues in 70 coffee stores 💳 Internal questions for 700 employees 🏦 Fraud review + BSA compliance 📦 Vendor issue reporting 👉 Learn more: youtube.com/watch?v=mhVk7g…

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Avenue is now in the Zendesk app store 🤩 Check out the article we wrote to see how customers use the integration: avenue.app/blog/create-ze…

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Easily create & update Zendesk tickets from Slack or SQL with Avenue We take care of the ticket creation and housekeeping so ops teams can focus on solving customer issues ⚡️ See how it works 👉 avenue.app/blog/create-ze…

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Nailed it 🫡🫡🫡 Reduce the need to scale ops linearly with Avenue and yes we use Avenue to get alerted in Slack when ppl book sales calls

Nailed it 🫡🫡🫡 

Reduce the need to scale ops linearly with <a href="/UseAvenue/">Avenue</a> 
 
and yes we use Avenue to get alerted in Slack when ppl book sales calls
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How do you ensure every step of an ops playbook is actually followed? 🤔 With Avenue turn static playbooks into automated workflows all while tracking SLA's and ensuring SOP compliance. See how teams turn playbooks into action 👉 avenue.app/blog/avenue-la…

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Companies generate massive amounts of data. But they still struggle to make this data actionable. That's where Avenue comes in. It's as simple as connecting your data warehouse + setting up rules. Discover how Avenue gives teams viz + automation: avenue.app/blog/optimize-…

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Managing a BPO is hard 🤷‍♂️ Check out the 7 reasons companies choose Avenue to manage their BPO 👉 avenue.app/blog/transform…

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Avenue simplifies operations work by offering a single place to create, manage, and report on tasks. Perfect for keeping teams aligned and efficient. 🎥 youtube.com/watch?v=gEPfQF…

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Avenue with ChatGPT makes operations proactive. 🔍 With Avenue's AI feature, ops teams can now automate the summarization and tagging of tickets Learn more 👉 avenue.app/blog/ai-ticket…

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The bizops team at AngelList needed a system to help improve their ability to proactively identify and address at-risk SLAs before they were missed. See how they use Avenue to hit SLA's 👉 avenue.app/case-studies/i…

The bizops team at <a href="/AngelList/">AngelList</a> needed a system to help improve their ability to proactively identify and address at-risk SLAs before they were missed. 

See how they use Avenue to hit SLA's 👉 avenue.app/case-studies/i…
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Integrate Intercom with Avenue for: real-time alerts, auto-ticket creation, status syncing with Slack. Learn more: avenue.app/integrations/i…

Integrate <a href="/intercom/">Intercom</a> with <a href="/UseAvenue/">Avenue</a>  for: real-time alerts, auto-ticket creation, status syncing with Slack.

Learn more: avenue.app/integrations/i…
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If you're an ops manager spending time manually assigning work, check out Avenue to: 🔹 Auto-assign tasks in Slack based on issue type, team or working hours 🔹 Ensure tasks have a clear owner (& escalation path) 🔹 Report on SLAs See it in action: youtube.com/watch?v=P6KwgU…

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Kellyanne from Duckbill connects Avenue to her core systems for real-time alerts on critical business matters. She uses our tool to take action with easy-to-manage SOPs and track operational efficiency 🚀

Kellyanne from Duckbill connects <a href="/UseAvenue/">Avenue</a> to her core systems for real-time alerts on critical business matters. She uses our tool to take action with easy-to-manage SOPs and track operational efficiency 🚀