Learn about Managed Services and how to outsource your techical support in our guide to service desks! Download it here >>> bit.ly/2QE8Jd3 #ServiceDesk #ManagedService #ITsupport

Choosing a white-label service desk provider is not just about SLAs and price. It's also about getting a great cultural fit and a provider that subscribes to your values and philosophy. Click here for more advice. bit.ly/2R0BGyx #TechnicalSupport

Onshore or Offshore? Digital transformation means you can work with a service provider anywhere in the world, but should you? Download our infographic to explore further >>> bit.ly/35jvbMH #outsourcing #ManagedServices

8 new ways to empower Firstline Workers and transform the way they work with Microsoft 365 bit.ly/384yWYl

Do you need multilingual IT support? Find out how to break down language barriers and provide better technical support to global employees and customers by reading our blog post. Click here >>> bit.ly/2vaXDDE #global #servicedesk #multilingual

Have you automated 1st line IT support? This year it's predicted that automation of tasks like 1st line will be a key goal for many CIOs. To get started, read our blog that shares 5 ways to get the benefits. Click here >>> bit.ly/2QCjk6Y #ITsupport

Download our enterprise cloud strategy to get started with your organisation's #digital #transformation. This whitepaper will help you understand whether you're ready to migrate to the cloud. Click here>>> bit.ly/2KW5rP1

Break down language barriers and ensure all users, whatever language they speak, get the support they need! Read our latest blog post where we discuss bringing multilingual support to your service desk. Click here >>> bit.ly/2vaXDDE #ITsupport #ServiceDesk

High demand for technology skills is leading to many organisations having to delay IT projects and put business plans on hold. Here we explore how to address the skills shortage and develop a staffing strategy for 2020. bit.ly/34Hgna6 #IToutsourcing #HR

Global users need technical support just like your UK-based users. But how can you deliver #multilingual #ITsupport effectively? In this blog post we explore the different options. Click here to learn more >>> bit.ly/2vaXDDE #ServiceDesk

How quickly should you expect 1st, 2nd and 3rd line IT support tickets to be handled? Click here for examples of typical Service Level Agreements. bit.ly/2YGKX29 #SLA #ServiceDesk #ITsupport

Is your IT #ServiceDesk ready for the rapid deployment of #remoteworking across your organisation? While the impact of the coronavirus may not require these extreme measures, it's vital for business operations that you're prepared. Learn more here >>> bit.ly/39MvQZO

Many companies are making remote working a top priority to help them respond to the coronavirus. Your IT support team are vital to a successful deployment as this blog post explains >>> bit.ly/39MvQZO #ITsupport #ServiceDesk #remoteworking

Request a high level quote on outsourcing your IT service desk here. Explore business hours, out-of-hours and 24 / 7 IT support and how much it will cost / save your company >>> bit.ly/2QqjTCr #ITSupport #ServiceDesk

Global users need technical support just like your UK-based users. But how can you deliver #multilingual #ITsupport effectively? In this blog post we explore the different options. Click here to learn more >>> bit.ly/2vaXDDE #ServiceDesk

Is your organisation preparing for wide-spread remote working? Don't forget to align your IT support with this business continuity strategy - here are our top tips >>> bit.ly/39MvQZO #ITsupport #servicedesk #remoteworking

White-label #ServiceDesk providers must embed themselves in your organisation to deliver a service that reflects your brand, values and culture. In this post we explain how to identify providers that can do the job, and those that can't >>> bit.ly/2R0BGyx #ITsupport

Response and resolution times for IT support tickets depend on the priority assigned to the ticket. In this post Alan Conduct shares common SLAs for managed IT support services, to give you an idea of what to expect. bit.ly/2YGKX29 #ServiceDesk #ITsupport

Want to know how much outsourcing your IT support to a service provider will cost? Complete the form to get a high level quote. bit.ly/2QqjTCr #ServiceDesk #ITsupport

How can your IT department and service desk set remote workers up for success? In our latest blog post we explore ways to manage IT support requests and promote successful remote working. bit.ly/3ac5Czk #RemoteWorking #ITsupport #ServiceDesk