@airvistara - longest queue ever to get to the human on the line of more than 15 mins. Still no luck . Your #cx sucks.

Catch this Special Episode of CNBC-TV18 & Exotel present 'Catalyzing The Future Of Customer Conversations' on CNBC-TV18 today at 4:30pm Shruti Mishra

CNBC-TV18 Shruti Mishra Looking forward to it, can’t wait to see it

Bought the baby car seat from Mothercare India , it got bad in just few years. Not a good quality compared to other brands and poor after sales service. #Stayaway

Horrible experience on the Emirates flight EK568 . Rude and non empathetic crew. #neverflyemirates again

What one should do when an enterprise like Axis Bank forcing you to buy a service that you don’t want to buy anymore. Worst part contact centre agents call without a customer context. Time for creating a connected and empathetic customer experience.

When Axis Bank stops listening to customers. Time for you engage with more context and empathy

Axis Bank is continuously forcing me to buy the service that I don’t want to buy and blackmailing . What shall be done ? Suggestions pls ReserveBankOfIndia Consumer Complaints India

Completely agree Bobby Patrick

Unexpected service by Qatar Airways . Baggage didn’t arrive, no intimation to passengers at the bangalore airport , they are clueless and unprofessional. There was a guy Rinto, he was lying again and again.

Fab catching up with Udit! 😀

Raghav Chadha wonderfully explains our Tax system. Multiple taxation points is only sucking blood of Salaried class. Share max

Just had a puzzling experience with HDFC Bank Ravi Santhanam turns out, new customers have an easier time qualifying for products than existing ones. The best advice I got? “Close your current card & apply as a new customer. Where’s the customer intelligence in that? Poor CX

Finally, someone revealing the truth behind FIIs exiting the Indian markets 🇮🇳 This video should reach the top govt. Officials, so that they could understand the ground reality. Nirmala Sitharaman PMO India Share this to the max! 🔄

When Axis Bank misleads and treats burgundy customers unprivileged , what will happen to ordinary account holders. The relationship value is not determined by the investment value , wake up guys.

Kickoff episode of Decoding B2B Marketing just dropped One episode in. A thousand conversations to go If you haven’t heard it yet, now’s a great time to dive in. 🎧 YouTube : youtube.com/@B2BMarketingS… Spotify : open.spotify.com/show/1Iv2kKO03… Let’s keep the conversation going!

More than 10 calls, 10 days + registered complaint, rude behaviour by sales and service guys, introducing you Eureka Forbes to experience it all. Haven’t got this worse with any brand till now

🚨Exotel launches Harmony - a next-gen #AI CX platform unifying voice, messaging, video and AI into one intelligent OS With ambitions of double-digit FY27 growth Sachin Bhatia joins Shruti Mishra to break down tech, market opportunity and why human-assisted AI is the future of CX

Beware of putting avios British Airways , the transfer to partner airlines is tedious and very time consuming, customer service teams are clueless and unable to help. Customer experience is at its worst .

Minimum of 15 mins of IVR wait time British Airways ? Customer experience ?