British airways flight delayed for 90 minutes. Sit on plane for another 90 minutes. Get off plane as you now decide we can’t fly. Stood in this queue waiting for a hotel for the night and may be a flight tomorrow. Shocking

Are we all agreed that British Airways is just crap nowadays?! Haven't had a smooth running flight with them for about two years... My wife & baby have just been told their flight has been cancelled due to a technical issue (2nd time in 6 weeks). They have been rebooked onto a

Puja Khan British Airways Regretfully British Airways no longer have any decent customer service. If they did their team wouldn’t be inundated with complaints, which they deal with terribly too

British Airways left my 84-year-old mother stranded for multiple hours with no food, no water, and no care—just because I clicked a box for Level 3 assistance? Disgraceful. Sean Doyle@British Airways manager. @calum_laming, where's the responsibility? #AgeDiscrimination #ElderlyCareFail #BAFail

When I tried to talk about #AgeDiscrimination, British Airways staff kept cutting me off, were rude and refused to help. Why is BA avoiding the truth? They left my mother stranded and refuse to admit it. I want answers, @calum_laming Neil Chernoff . #DutyOfCare #ElderlyCareFail

CAA-UK Which? My mother’s experience with British Airways is not isolated. Elderly and disabled passengers deserve dignity, not abandonment. Who’s holding airlines accountable for failing their most vulnerable passengers? #AgeDiscrimination #PassengerRights Which?

@Tony22547 We’re sorry you’re still waiting and appreciate your patience. Customer Relations hasn’t forgotten about your case. They have high volumes, which means they’re taking longer than they’d like to respond to you. They’re doing all they can to be in touch as soon as possible. Kit

Overbooking flights. Selling more tickets than there are seats available is a long-established and legal way for airlines to make more money, and allow passengers to book flights that are full. But if too many people turn up, airlines must seek volunteers. independent.co.uk/travel/news-an…

British Airways oversold a Heathrow-Marseille flight. But instead of asking for volunteers, BA simply told a couple in their 80s with a confirmed booking to wait for 90 minutes in the hope of no-shows. The frail couple were then told: you're off the plane. independent.co.uk/travel/news-an…

I asked BA: What efforts were made to seek volunteers to travel on a later flight? Why did BA decide to offload the elderly couple rather than younger, healthier passengers? Why were they not immediately offered compensation? How can passengers best avoid being turned away by BA?

British Airways told me in response: “We’re really sorry to hear about our customer’s experience and are disappointed that we’ve not met their expectations. We’re looking into this matter and will be in touch with them to put things right.”

British Airways Hi Simon Calder, after your recent article, I want to share another case of discrimination & negligence involving British Airways & treatment of elderly passengers, including my 84-year-old mother. Could you kindly DM me your email address so I can CC you on my email to BA's CEO

British Airways Sean Doyle@British Airways manager. search.app/GC8x2jjLu3XCzF… Simon Calder Thanks for this article. You see Sean Doyle@British Airways manager. and your ineffectual escalations team, who failed to acknowledge your failures let alone any compensation for them, it's not an isolated situation after all, is it?? British Airways - READ IT!

Simon Calder Thnx for this article Simon Calder. I await British Airways to respond in a decent manner as to why they left my mother sitting in wheelchair in a room for 3 hrs when they cancelled her flight. She's lvl 3 assistance. They offered no info, advice or food, water, toilet visit

Simon Calder Oh, they won't 'look into the matter'! They will do whatever they can to get away with their despicable behaviour and discrimination against the elderly! Sean Doyle@British Airways manager. couldn't care less. He's made aware and yet he ignores it all! Where is your transparency Mr Doyle??? Come on?

SeanDoyle@British Airways manager. @BarrySpinnaker Aer Lingus Erm, that's not entirely true Mr Doyle!! I'm still waiting for a substantive response to the age discrimination my mother experienced when flying with your appalling airline! #AirlineRights, #AgeDiscrimination, #DisabledTravel - when will you take responsibility Mr Doyle? Hmmm?

SeanDoyle@British Airways manager. @BarrySpinnaker Aer Lingus SeanDoyle@British Airways manager. - anything to say? Or are you just going to remain silent??? I don't think it will bode well for you in the long run, do you???? #DisabledTravel, #AgeDiscrimination, British Airways Supervisor British Airways SUCK Which? Simon Calder