Exciting news! I wrote a blog post that will transform your customer service into a value center. It provides tips on creating memorable experiences, building relationships, and empowering your team. Don't miss out on this important read in CMSWire.com! cmswire.com/customer-exper…

🤖It’s safe to say that ChatGPT has taken the world by storm… But should we all be worried? Let's find out, together with Dixa product leaders, Rob Krassowski, Tue Søttrup & Mirza Beširović! This week,we’ve taken our most popular webinar ever & turned it into a podcast! 👇

Discover the transformative power of AI in customer service! 🚀 In my latest post on Dixa's blog, I explore the evolution of AI technologies and their impact on enhancing customer experience. Find out how AI is revolutionizing customer service here: dixa.com/blog/ai-in-cus…

Thanks for sharing, Adrian Swinscoe 👍

By staying ahead of technological advancements, you can create a seamless and enjoyable journey for your customers. Get 5 Tips to Augment Technology in Customer Experience here: cmswire.com/customer-exper… #cx #customerexperience #ai

At Dixa, we have been utilizing Olvy for a few months now, and it is undoubtedly one of the most exceptional tools for managing user feedback! 🙌 They're live on ProductHunt today! 🎉 Please show them some support by visiting: producthunt.com/posts/olvy-2-0 #cx #cs #ax #olvy

Check out my latest Dixa blog post, where I discuss how to find the best customer service channels for your business. Finding the right balance of customer service channels will help you meet customer expectations while increasing efficiency. Link: dixa.com/blog/best-cust…

I am looking so much forward to this conversation! Join us to get inspiration on how to create or improve your knowledge base with ChatGPT and AI. Sign up here: dixa.com/events/unlock-… #chatgpt #ai #cx #cs #knowledge

🏆 Elevate the Unsung Heroes of Customer Experience: Contact Center Agents!🏆 Don't overlook their pivotal role in shaping perceptions and fostering loyalty. My latest editorial in CMSWire.com highlights key skills for exceptional interactions. Read more: cmswire.com/customer-exper…

As we step into the future of customer experience and service, CMSWire Contributor Tue Søttrup asserts that embracing generative AI is our ticket to transcending the ordinary. #CustomerExperience #ArtificialIntelligence

📊 Knowing which performance metrics to track for your team is key to your success. 💯 Besides helping you measure your team’s effectiveness, the right metrics empower your agents by demonstrating their real-world impact! 👇

AI is transforming contact center agents into super agents. 🔹 Personalized Interactions 🔹 Boosted Efficiency 🔹 Continuous Learning 🔹 Scalability 🔹 Enhanced Satisfaction Read my editorial in CMSWire.com to discover how: cmswire.com/customer-exper… Let's elevate #CX together! 💬

Join Suvi Lindfors and me for a webinar on CX Day, 3 October 2023, at 3:00 PM CEST. We will discuss The Role of Customer Support in CX: How to leverage Customer Insights, enhance Customer Journeys, and the Future of Support. Sign up here: app.livestorm.co/lumoa-1/the-ro… #cx #cs #ai

It's Inbox Zero Day! I've #HitZero 85 weeks in a row with Superhuman 🏆 Get 2 free months using my link: superhuman.com/refer/m4hxv8fy If you haven't tried Superhuman, you need to!

I’m happy to share that I’m starting a new position as Chief Executive Officer at Smart Role! Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs. smartrole.ai

Behind every great customer experience is a well-trained agent. Investing in continuous training empowers teams to resolve issues efficiently and leave customers delighted. Read more about 𝐖𝐡𝐲 𝐀𝐠𝐞𝐧𝐭 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐌𝐚𝐭𝐭𝐞𝐫𝐬 here: linkedin.com/feed/update/ur…

Most AI projects fail because they forget the core of service: empathy, context, and human judgment. The Gist - AI failures now have legal consequences. - Emotional damage magnifies AI mistakes. - Human-AI partnerships outperform full automation. Read: cmswire.com/customer-exper…

I’m thrilled to officially introduce Helply! My newest company. 65% of your support tickets resolved by AI in 90 days. Or you pay nothing. That’s our guarantee. We're doing the opposite of what the market has normalized. AI support tools are sold to you as software and

Here's How You Stop Losing the CX Budget Battle to CFOs by Tue Søttrup cmswire.com/customer-exper…