Financial Times: Cost isn't the main priority for customer experience Champions—even in the year of COVID-19. What do you think is tops? Read more in new analysis from Zendesk and Enterprise Strategy Group. #CX #CustomerExperience lnkd.in/gtN7hNS

Before he kept bees, Eric Grandon kept secrets. Not even his wife knew he had served in combat. Beekeeping is now a lifesaving form of therapy, and he invites other trauma survivors to his farm. Commissioned by Zendesk, about #helpful people. lnkd.in/gbHSCep

For attendees at this Nov 19 #CXMoments webinar, Zendesk donates $10 to Warriors Heart Foundation. Learn how veteran-owned ☕️ Black Rifle Coffee Company selects partners that share their values, and about 🛍 Simplr's #CX insights from mystery shopping. lnkd.in/gsub2zp

No matter the form that help takes, one thing is certain: Being #helpful isn’t always easy—it can be a lot of work. That’s why Zendesk is launching a series of stories for you, our community, to remember that we’re all in this together. lnkd.in/gDKyQuB

Great article shared by the #PunkCX the notorious Adrian Swinscoe from @Kantar Kantar UK & Ireland Kantar DE #customerexperience #cx #CXROI #complexity #technology #cxo #design

Zendesk CIO and SVP of Operations Colleen Berube sheds light on how the employee experience and #CX inextricably linked. #EmployeeExperience -> #CustomerExperience lnkd.in/g4AXZbB

Sharing a fun way to look at #CX Presenting the Customer Experience Snakes & Ladders board game. I have tried to capture some of my learnings from the best in the game. Thank you Bruce Temkin Joe Pine Shep Hyken Steve Walker Ian Golding, CCXP Jeanne Bliss ♥♥thu princesitha♥♥…lnkd.in/d6s_uDY

Continuing to grow and #hiring ! #CX Customer Success Consultant, remote location, considering anywhere in Midwest and East US. lnkd.in/gRHnV2X

intelligent #CX : learn all about the Amazon Web Services (AWS) Connect app for Zendesk and how to deploy it in minutes. ⏱️ From AWS Partner Network lnkd.in/gYh8Wh5

Embrace the power of personalization with this handy guide. ⚡ #CX #CustomerExperience lnkd.in/g--eMuY

The modern experience your customers crave includes 2 key elements: 1️⃣ Access to information 2️⃣ Speed to resolution lnkd.in/gmFcBVc

IT and CX are so intertwined. You’re invited. 🎉 Who: Tim Crawford of AVOA and Colleen Berube When: Dec 15, 1pm ET What: Learn about the #IT role in #CX and how leaders are focusing today Why: Because knowledge is power 💪 Register today. lnkd.in/gPzTNBS

I think my team may be growing tired of our virtual happy hours, right team?! 🍺 Zoom fatigue is setting in for many of us. Here are some ideas for making more meaningful connections while working remotely. lnkd.in/gjx2JgU

Catch Zendesk's Shawna Wolverton at Amazon Web Services (AWS) re: Invent where she'll share how Zendesk and Amazon Connect are helping teams around the globe rapidly scale their contact centers. #theCube lnkd.in/guyQJX9

What the heck is #DigitalTransformation really? Good things come in 3s, like these pillars of digital transformation. What else would you add? lnkd.in/gfUDgTf

. Fidelma Butler shares six 2020-inspired lessons in leadership, development, and #EmployeeExperience that she’s taking with her into 2021. lnkd.in/gHcuQuH

Yep, 2021 predictions already - Andrew Lawson ruminates on what the next year may have in store for our work. lnkd.in/gGEmSiM

200 #CX Thought Leaders to follow to kickstart 2021 engati.com/blog/influence… European Customer Experience Organization ECXO.org Neville Gaunt 💡💡💡 Ian Jones Rituparna Ghosh Learn as if you will live forever Avrohom Gottheil Antonio Vieira Santos Nicolas Babin Dev Khanna Sergio_Raguso 🌐 Baskaran Ambalavanan Franco Ronconi 🇮🇹 Ashok Nellikar🚀 Digital Transformation Lab Joe Pine #CustomerExperience

“There are at least two very good reasons to measure the experience you’re providing customers. The first is best summarised by the father of management thinking, Peter Drucker (..) The second has to do with your #CX strategy” ⁦Ben Motteram 🇦🇺⁩ #DoctorCX doctorcx.org/2020/11/06/use…

Can’t believe this list doesn’t include Andrew Gilliam Stephanie Thum, PhD, CCXP Luís Melo Jeremy Watkin Roy Atkinson Debbie Szumylo Kate Leggett Blake Morgan Marsha Collier Greg Ortbach Jenny Dempsey Jenn VandeZande Brad Cleveland and so many more people I admire! Strange! 🤔