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Lunchtime Stat: A third of of callers who hang up while On Hold WONT call back #Lost #Sale #Marketing #B2B #CX

Got a new phone system? Check out your #OnHold #Packages starting at just £195. ow.ly/3QtY50ziRhH #Voice #Messaging #OnHold #MusicOnHold #VoIP #Message #Audio #Branding

Lunchtime Stat: The average business person spends 15 minutes a day On Hold #Marketing #Telecoms #B2B #CX #MOH #OnHold

Another sunny day in lockdown, working from home. Happy St Georges Day too! #StGeorgesDay #WFH #Remote #Working

Lunchtime Stat: Roughly 94% of all marketing budgets are spent on getting a customer to call & only 6% on handling the call #CallCentre #IVR #CX #CSat

How are you keeping in touch with your customers and prospects whilst in lockdown? Are you increasing or reducing your marketing spend? #Marketing #Lockdown #B2B #

Have you moved to a new VoIP Phone System? What do callers hear whilst they're On Hold? Beeps? Shocking Music? Silence? There is a better way with Telephone Audio Branding: Check out our #Audio #Branding #Packages starting at just £195. ow.ly/Vi1x50zmj1O

Lunchtime Stat: The average person spends 60 hours per year On Hold! #Marketing #Telecoms #BizTalk #CX

Enjoy your weekend in lockdown. #Sunny #BBQ #Weather

Lunchtime Stat: 75% of Brits believe at least half of all #contact #centre activity is dedicated to making sales calls. It's actually 4% #ContactCentre #CallCente #Manager #CX #CSat #IVR

BLOG POST: How to manage customer expectations during Coronavirus ow.ly/L1hk50zqqht #COVID-19 #Coronavirus #ContactCentre #CX #Telephone #Phone #B2B #B2C #BizTalk

Lunchtime Stat: 86% of customers would pay 25% more for better customer experience #CX #B2B #B2C #Customer #Experience

Lunchtime Stat: 20% of callers enquire about a product or service they heard about while On Hold #Sales #Marketing #OnHold #CX #Business #OnHold

Next Friday - 8th May 2020... Is a bank holiday to celebrate the 75th Anniversary of VE Day. Don't forget to change your telephone system out of hours message #VEDay #BankHoliday #Holiday #2020 #Lockdown

Good morning, well that's all of April spent in #lockdown #WFH. What new things have you achieved this month in your business? We've updated our blog more often and reviewed our voice roster. #Business #BizTalk #B2B #Goals #

Contact Centre Managers & Customer Experience Directors... Would you like to improve your IVR experience for callers? Great then join the Call Centre Helper webinar 'Modernising The IVR' on Thursday 14th May. ow.ly/DXH250zsPo5 #IVR #CX #ContactCentre

Lunchtime Stat: The average hold time is 38 seconds. Long enough to get your messages across. #B2B #CX #Telecoms #PhoneSystem #BizTalk #CallCentre

Next Friday - 8th May 2020... Is a bank holiday to celebrate the 75th Anniversary of VE Day. Don't forget to change your telephone system out of hours message #VEDay #BankHoliday #Holiday #2020 #Lockdown Order your VE Day Out of Hours Message here: ow.ly/sh7U50zrZ2Z

Contact Centre Managers & Customer Experience Directors... Would you like to improve your IVR experience for callers? Great then join the Call Centre Helper webinar 'Modernising The IVR' on Thursday 14th May. ow.ly/nAd950zsPqY #IVR #CX #ContactCentre #Telephony

Our MD, Steve, is riding 100 miles for Samaritans in the Ford RideLondon event using the route on @tacx as the real event can’t take place this year. Please donate here if you can justgiving.com/fundraising/st… #MyPRL #Samaritans