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Happy holidays everyone!!

Check out my latest article: Whose problem are you solving? linkedin.com/pulse/whose-pr… via LinkedIn

Celebrating Tony Hsieh's Contribution to #CX via Roy Atkinson @KayPhelpsTweets Erica Mancuso sherikendall @CustomerIsFirst LeslieO Schulbert Koleka Shep Hyken Luís Melo Adam Toporek Jeremy Watkin cxaccelerator.com/post/blog-cele… #tonyhsieh

Celebrating Tony Hsieh's Contribution to CX buff.ly/3sgkTJO via Nate Brown #CX Zappos is a case study on how to create a customer-focused culture. Starting with Hsieh’s core values. The onboarding & “buy out” if the employee wants to leave is ingenious.

Celebrating Tony Hsieh's Contribution to #CX by Jeremy Watkin via Nate Brown featuring contributions from Roy Atkinson @KayPhelpsTweets Erica Mancuso sherikendall @CustomerIsFirst LeslieO Schulbert Koleka Shep Hyken Luís Melo Adam Toporek cxaccelerator.com/post/blog-cele… #CustomerExperience

The one and only Murphy Fraser hijacked the #CXQOTD today. What one #CX super power would you choose? Share your own text or video-based response!

Wonderful #CXQOTD from sherikendall today. Join the conversation: "What is training and development's role in supporting #CX initiatives?"

Our customer champ Angela Guedes shares insights on the joys and challenges of working in a Support-focused role—and why they both matter. Read all about it in SentiSum's latest article 📖 sentisum.com/customer-leade…

Check out my latest article: A letter you never sent linkedin.com/pulse/letter-y… via LinkedIn

How do you know you've hired the right person? Good question. Read my new #TipsOnThursday to get my suggestions. stevedigioia.com/blog/sometimes… #employeeexperience #hiring #humanresources

Check out my latest article: Metrics: Outputs vs. Outcomes linkedin.com/pulse/metrics-… via LinkedIn

Great #CXQOTD today from Jeremy Watkin! What do you think Jim Rembach Keith Kmett Jenny Dempsey Ingrid Paixão Dave Seaton, CCXP carymmunk CX-Excellence / Michael Brandt CCXP Ben Motteram 🇦🇺 Luís Melo Luiz Roberto Scotty Werner, Customer Experience Expert @matthewxdixon #CX

Looking forward to tuning in for this #Webinar on how to kickstart a #customercentric #culture Moderated by ✵Nicholas Zeisler joined by Reuters Events: Marketing & CX Mastercard Thomson Reuters Nationwide IBM Register now: bit.ly/3qpxwRt

Check out my latest article: The risks of executive escalations linkedin.com/pulse/risks-ex… via LinkedIn

This is spot on: “5 Essential Qualities of a #ThoughtLeader” buff.ly/3bzoV8e - Really well articulated, Jeremy Watkin! #ThoughtLeadership

Check out my latest article: Don't tell me you love me linkedin.com/pulse/dont-tel… via LinkedIn

HAPPY BIRTHDAY to one of the best, smartest, coolest guys I know. Extremely grateful for you Justin Robbins! Have a blessed year my friend.

It's easy to move into cruise control this season. Here are a few of our all-time favorite #CX quotes to keep you inspired! cxaccelerator.com/amazing-cx-quo… Thanks Jeremy Watkin Shep Hyken Annette Franz, CCXP Chris Zane (He/Him) Debbie Szumylo Gary Vaynerchuk Jeannie Walters Jenny Dempsey Jeanne Bliss Marsha Collier