Cutting the #CostOfContact and #ReducingAverageHandling times is still a top priority for UK #ContactCentres. We work closely with UK businesses to improve their customer journey design and IVR processes. The results speak here: buff.ly/3CkQfFS

Improving accessibility in contact centres and customer services departments is a huge issue right now. If you need help understanding your accessibility gap drop us a message or book an audit with us here > buff.ly/3etuElK

As part of our continued drive to raise awareness about accessibility in customer services, we spoke to Gavin Jones of Greystones, who brings a wealth of expertise, passion and personal experiences of accessibility and disability: buff.ly/3Tiho1Q

#CCaaS solutions are necessary for most modern, customer-facing businesses because they provide the means to support the type of omnichannel experience that today’s customers expect. In this blog from Talkdesk has more about the evolution of CCaaS: buff.ly/3CylGvo

Customer Touch Point Launches Service to Help Businesses Improve Accessibility contact-centres.com/customer-touch… Customer Touch Point #cctr #contactcentre

How much can you save in your contact centre? There are many ways to cut average handling times and call volumes – but what’s the impact on your bottom line? Our online CX savings calculator will provide you with an indicative saving. Try it now for free: buff.ly/3CTdmHV

When your customer journeys aren’t working right, you know it. Even if you don’t know what needs fixing. We diagnose where your journeys have issues & then design a practical plan of action so you can improve them. Find our more including FAQs here: buff.ly/3TZwIB5

We believe that if you really want to reduce your customer contact costs in a significant and sustainable way, you need to focus on your customer journey. Here are 5 simple but powerful ways you can do that...buff.ly/3UnNNFw #CustomerContactCosts #CustomerExperience

How effectively does your contact centre support customers with accessibility skillset challenges? In our latest report we share three real-world challenges faced by customers with accessibility needs and what every business can learn: buff.ly/3S3mfE1

With many CRM vendors in the market, all with different features, it can be tricky to find the best-fit for your contact centre. That's where we can help! Our digital transformation specialists will help you find the right CRM for your business: buff.ly/3fLvfzM

We know we keep saying it, but getting your customer journey right really is the key to keeping customers happy. This Call Centre Helper article looks at how you can tap into customer emotions and achieve a win-win for all: buff.ly/2oO32gM #CustomerJourney #CX

Did you know that millions of UK consumers lack the necessary #accessibilityskills to enable them interact with brands online or contact #customerservices teams effectively? Discover more about #cx accessibility in our latest report: buff.ly/3ShW8Je

On the back of the results and analysis coming out of the latest #CustomerExperience Decision-Makers Guide, we’ve pulled together 9 crucial #CXinsights that caught our eye… For the details and our concluding take-away head on over to the blog… buff.ly/3XivxPH

This years’ Customer Experience Decision Makers Guide shows that #telephony is still the most important #customerexperience channel when it comes to #customercontact. People want to talk to people. For more insights head over to the blog…buff.ly/3XivxPH

We’ll help you find the right #customerfeedbacksoftware for your business and help you analyse and apply the data so you can make the right improvements. Get in touch today to find out how you can start to gain insight into the voice of your customer: buff.ly/3hJV7MW

Despite all the investment in digital and CX technology, we were surprised to see that contact centres are still struggling to get a single customer view, with 39% of decision makers stating that their CX tech stack was either poor or average. buff.ly/3XivxPH

Are you looking for advice on #customerjourneymapping? But not sure where to start? We’ve put together 10 handy tips on how to do it well, how to reap the rewards and which common mistakes to avoid. Read it here now >> buff.ly/3VR7MNm

Ready for #contactcenter AI? It’s easier than you think. The barriers to implementing #AI may seem high, but they’re actually lower than ever. See how automation puts you in the fast lane 👉 bit.ly/3YkP3eR

Would you like to find out how to make your digital products and services more accessible? Join our free training on 19 January to learn the advantages of embedding #DigitalA11y, the #POUR principles, and UK and European #A11y and equality legislation: abilitynet.org.uk/training/intro…

Our key highlight from the CX Decision Makers Guide is that only 2% of contact centres measure effort. If there was one change we’d recommend you make to your customer feedback strategy it would be to measure effort. Read full blog: buff.ly/3XivxPH