Camille Mendler
@cmendler
informa tech ~ OMDIA ~ chief analyst ~ enterprise. #B2B, #5G, #6G, #DX & general #angst. My views, not my employer's (@omdiahq)
ID: 16028897
http://www.linkedin.com/in/camillemendler 28-08-2008 16:21:09
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Supermarkets like Iceland Foods ❄️ claim #digital leadership. But humans decide if #CX is good or bad. Today: #FAIL! They deliver someone else's shop to me. Local store mgr rude + doesn't thank me for taking 45mins of my day to fix their error. Hope Mr Petrou gets his family's food!
Didn't realise I'd have to dust off 'irrational exuberance' from my annals of #telecom history, tx Dean Bubley #NetworkX
Injecting commercial reality into #6G's touchy feely narrative can't come too soon! This was a fabulous project to work on - tx InterDigital (IDCC) and the fab crew CMU Human-Computer Interaction Institute!
Is it ok to take a family's food money - then not deliver it? Iceland Foods ❄️ thinks so. Over 24hrs and no answer via phone / DM / email. #fail Order #260541523