How we greet strangers: Morning: “Good morning!” Afternoon: “Hi.” Evening: (glances suspiciously)

I'm going to a conference. There's an app to "make things easy." But first, I have to agree to a 7,195-word user agreement and a 2,797-word privacy policy.

Will you be at #CCExpo next week? The Guaranteed Customer Experience is the ultimate guide to winning and retaining customers. Get your signed copy at the 8x8 booth. See you there!

Swag strategy for #CCExpo --> Coworkers: something fun Boss: something useful Visit the 8x8 booth to get your boss a signed copy of The Guaranteed Customer Experience

What is you #CCExpo swag strategy? A: Build your "Swagman" Halloween costume B: Find something to up your #CX game If you chose B... Get a signed copy of The Guaranteed Customer Experience at the 8x8 booth. Wednesday, 10/18 @ 1pm

Customers will usually forgive an occasional issue. It’s consistent service failures that really hurt. #custserv

Are you at the Gartner IT Symposium today? Zoom is giving away signed copies of The Service Culture Handbook. I'll be there from 5:15pm-6:15pm. Stop by booth 431 and say, "Hi" #GartnerSYM

Andy Traba from NiCE shared an interesting stat at #ccexpo —> 88% of CX is shaped during customer interactions. Does anyone have a link to this data?

Are you at #ccexpo today? Head to the 8x8 booth to get your signed copy at 1!

Do your contact center agents have these writing skills? Great list shared by LeslieO at #CCExpo

Are you at #cxexpo today? Stop by the 8x8 booth at 1pm to get your signed copy of The Guaranteed Customer Experience.

Me: "Hi, nice to meet you." Contact center pro: (clipping microphone on my lapel), "Let's film this..." That happened more than once at #CCExpo last week. Thanks for a fun show full of interesting people, ICMI 🤣

What a treat to have the same flight crew two days in a row. Big thanks to Brent and Caroline on Alaska Airlines flights 322 (Tuesday) and 507 (today) for their warm hospitality. Flights always go better with an awesome crew.

There's no "on" button in customer service. How you treat customers is a reflection of how you treat all people. #custserv

Today's Halloween fun: Is that a costume, or just their vibe?

Hat tip to Gotham FC for a great win over @OLReign tonight. Fun to see the National Women’s Soccer League championship in #SanDiego

Another reason I ❤️ Alaska Airlines --> While other airlines are making their frequent flyer programs stingier, Alaska's making theirs more generous: alaskaair.com/content/mileag…

The tension is palpable.