Terminal velocity: thoughtwax.com/2025/03/termin…

Our latest release adds voice, multimodal, instruction-following, an API, and much more. Fin is a modern, capable AI Agent that's working for real CS teams today. Paul's thread below has a full summary of what's new, although I encourage the more visually inclined among you to

Good Bot / Bad Bot Reality: Most chatbots are total 🦮💩, even though we see massive advances in AI every other week Why is this? It's hard to tell the difference between good and bad when they're on the shelf pitching themselves. So here's a little guide...

This is really cool; its great to see Anthropic continue to share this line of work. Even just the explainer video is important, because its really important for folks generally to start to understand that 'its like your predictive text on steroids' is not a good model for LLMs.

Our speakers list grows a bit more, now featuring Emmet Connolly Emmet Connolly , VP of Product Design at Intercom joining us to discuss how a company that builds Agentic AI solutions is applying AI in their design team. hatchconference.com/speakers/emmet…

Our brand new AI /research blog has launched, and it's shares *heaps* of interesting work from our AI group led by Fergal Reid. 3 posts live today, about agency, latency, and hallucinations. 🔗in🧵

If you want to know more about how Google Flights works, airline tickets, and why it is super complicated to deal with all the constraints and the combinatorial combinations, I highly recommend this set of slides by Carl de Marcken, one of the co-founders of ITA software, which

Abundance and Atrophy: thoughtwax.com/2025/05/ai-atr…

Designers will Inherit the Frontend: thoughtwax.com/2025/06/fronte…

Automating Yourself Out of a Factory Job: thoughtwax.com/2025/06/factor…

RIP big dog

Cursor's MAMP moment: thoughtwax.com/2025/06/cursor…

Bet you a million dollars that Fin can do 65% or more resolution rate for your customer service:

There's some magic happening in the Intercom design org right now 👀 I kid you not I took more notes from tomorrow's episode with Emmet Connolly than any Dive Club convo ever... Think you're gonna like this one ✌️

intercom dot design

INTERCOM CREATIVE STUDIO ☀️ SUMMER 2025 SHOWREEL