The quality of your product and your customers' experience can be improved through the creation of a product feedback loop. #productfeedback #bettercustomerexperience #customerexperience cnto.io/gzGDea4ww

"...The future of retail is experiential, according to Steve Miller, svp of strategy, ecommerce and analytics at Dick’s. This is in part why Dick’s is making “huge investments in the store experience,” he said." #experientialretail cnto.io/jkRRbJ76N

Learn about the latest chatbot technology and how you can use chatbots to improve customer interactions, reduce call times, and increase revenue. #chatbot #livechat #customerexperience cnto.io/j33JmoxVY

No upsell or cross-sell strategy would work as well as one powered with a customer data platform (CDP). A recommendation engine works by collecting data, storing it, analyzing it, and filtering it. #merchandising #customerdataplatform #CDP cnto.io/krn2H3eRr

Visits to retail stores dropped 26.3% on Saturday compared with the Saturday before Christmas in 2019, according to preliminary data from Sensormatic Solutions, a division of Johnson Controls. #retailstores #retailenvironment #holidayseason cnto.io/UwmZ5zmWtE

Having become, by necessity, accustomed to the online shopping experience, shoppers are now looking to transport some of its benefits to brick-and-mortar shopping. #retailenvironment #brandingforretail #brickandmortar cnto.io/XA98tc4dh

Wayfair's expansion into physical retail is telling, though it likely doesn't herald a reversal in the growth of online shopping, and the company doesn't anticipate that, either. #brickandmortar #physicalretail cnto.io/J3sdFG46b

Having a social media presence is good but if you have a company website, all of your social media content will lead internet users to your website. #digitalmarketing #brickandmortar #ThirdChannel cnto.io/5PL9fqrqk

Almost half of consumers are now looking for in-store experiences to reflect the kinds of experiences they enjoy online and especially on social media. #experientialretail #interactiveselling cnto.io/cHQddG6zvH

"As we look back on 2021 eCommerce trends, e-tailers can better understand where to focus their 2022 efforts." #eCommerce #retailenvironment #personalizedeCommerce cnto.io/6a1c21VxZ

Here is my list of products to avoid, along with a list of Apple products that I recommend. #retailtrends #retail2022 #apple cnto.io/DxwtAJPj8A

Retailers will focus on five themes in 2022, including personalized experiences for shoppers, wellness, delivery speed, sustainability, and supply chains, according to analysts at Cowen. #Brandretailexecution #futureofretail #retail2022 cnto.io/L954WV2ds

Store employees need access to customer information so that they don’t start the in-store part of the journey the least informed about what that shopper was doing. #consumereducation #retailenvironment #futureofretail cnto.io/fSiKi89CZh

Omnichannel marketing refers to an interconnected multi-channel sales strategy that gives customers a seamless buying experience across sales channels commissioned by a brand. #omnichannel #marketing cnto.io/vRYOleGaP

According to the Oracle Retail survey, 20% of consumers plan to shop mostly in-store, up from 15% in 2020, and 45% plan both in-store and online shopping, up from 35%. #retailenvironment #consumereducation cnto.io/cMKI6VpA17

Fintech companies like PayPal, Klarna, Afterpay and Affirm allow e-commerce and brick-and-mortar retailers to provide BNPL services to their customers, regardless of size. #BuyNow #PayLater #futureofretail cnto.io/4VRblu6ae

Beauty brands are hiring — or buying — technology companies that let customers virtually try on makeup, hair and skin care products. #beautybrands #assistedselling #betterretail cnto.io/VzuoSGMG7

Since the start of the pandemic, Walgreens has also undergone a broader digital transformation to cater to online shoppers. #digitaltransformation #futureofretail #Brandretailexecution cnto.io/ueCVv0VahA

How Brand Reps Affect the Omnichannel Shopping Experience bit.ly/3rIPqkI

Inventory Control Solutions for Modern Brands bit.ly/3N6lAyA