The WP Steward (@thewpsteward) 's Twitter Profile
The WP Steward

@thewpsteward

We offer WordPress services and Virtual Assistant services. How can we make your business easier today?

Makers of Better Click To Tweet benlikes.us/bctt

ID: 4905508821

linkhttps://www.wpsteward.com/ calendar_today13-02-2016 18:18:26

285 Tweet

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Ben Meredith (@benunc) 's Twitter Profile Photo

If a user doesn't understand the value you provide in a support ticket, it is only marginally better than you not providing the value at all. It's 20 extra seconds to add a splash of education to a reply. #TechSupport #CustServ

If a user doesn't understand the value you provide in a support ticket, it is only marginally better than you not providing the value at all.

It's 20 extra seconds to add a splash of education to a reply. #TechSupport #CustServ
Ben Meredith (@benunc) 's Twitter Profile Photo

I've migrated more sites in the past 24 hours than in any other period in my life #SideGigging. The migration guide at spinupwp.com/doc/site-migra… is absolute GOLD.

The WP Steward (@thewpsteward) 's Twitter Profile Photo

Moved 3 more sites to SpinupWP today, involving a new server. Total savings over WP Engine? About $80 per month. This feels like stealing.

The WP Steward (@thewpsteward) 's Twitter Profile Photo

Better Click To Tweet is still in the early stages of being acquired. The stage where you're slowly building things and nobody is remotely interested in buying you, yet. #WordPressAcquisitions

Ben Meredith (@benunc) 's Twitter Profile Photo

When I say "we don't apologize" in #TechSupport, don't misunderstand it to be "we don't empathize" or "we don't make mistakes," because neither of those is remotely true. We move every interaction toward helpful resolution. 1/6

The WP Steward (@thewpsteward) 's Twitter Profile Photo

10:30 PM eastern on a Friday: customer emails, wondering if their site is down for everyone, or just them. Within an hour, it's back up, because our service is worth it. Happy weekend.

The WP Steward (@thewpsteward) 's Twitter Profile Photo

The "move site" button on SpinupWP just saved me an entire day. And don't get me started on Ashley Rich going so far above and beyond the expected call of duty in helping me bring back a server from the dead. Happy, Happy customer.

The WP Steward (@thewpsteward) 's Twitter Profile Photo

Yesterday we patched a very minor security issue in Better Click To Tweet. Also tested for compatibility with the impending WordPress version 6.0 Read more here, and update today! wordpress.org/plugins/better…

The WP Steward (@thewpsteward) 's Twitter Profile Photo

Moving a site to a different server with SpinupWP is so easy you think it didn't work. *checks* Yep, it worked. Switch the DNS and enjoy the hour you just got back.

The WP Steward (@thewpsteward) 's Twitter Profile Photo

Big web host: "We've now made managing client sites so much easier with this cool 'delegate' functionality!" Me: "I'd love to change some DNS settings!" BWH: "Yeah you can't perform any of these actions without verifying that you are the main account holder." Me:

Ben Meredith (@benunc) 's Twitter Profile Photo

Translation: we don't even want to listen to the most calm and reasoned appeals put forth by our third-party developers. Even if the "wider community" represented and impacted by the vocal folks here is 10s of millions of end users.