Long-time WordPress Folks Justifiably Erupt Over Fake News: here's three reasons why. wpsteward.com/2021/08/long-t… via The WP Steward

If a user doesn't understand the value you provide in a support ticket, it is only marginally better than you not providing the value at all. It's 20 extra seconds to add a splash of education to a reply. #TechSupport #CustServ

Cosign.

I've migrated more sites in the past 24 hours than in any other period in my life #SideGigging. The migration guide at spinupwp.com/doc/site-migra… is absolute GOLD.

Moved 3 more sites to SpinupWP today, involving a new server. Total savings over WP Engine? About $80 per month. This feels like stealing.

Better Click To Tweet is still in the early stages of being acquired. The stage where you're slowly building things and nobody is remotely interested in buying you, yet. #WordPressAcquisitions

When I say "we don't apologize" in #TechSupport, don't misunderstand it to be "we don't empathize" or "we don't make mistakes," because neither of those is remotely true. We move every interaction toward helpful resolution. 1/6

10:30 PM eastern on a Friday: customer emails, wondering if their site is down for everyone, or just them. Within an hour, it's back up, because our service is worth it. Happy weekend.

The "move site" button on SpinupWP just saved me an entire day. And don't get me started on Ashley Rich going so far above and beyond the expected call of duty in helping me bring back a server from the dead. Happy, Happy customer.

Happy #GivingTuesday week! Hug a nonprofit executive or a donation platform tech support rep, this week.

#TechJob #RemoteWork #TechSupport

Yesterday we patched a very minor security issue in Better Click To Tweet. Also tested for compatibility with the impending WordPress version 6.0 Read more here, and update today! wordpress.org/plugins/better…

Moving a site to a different server with SpinupWP is so easy you think it didn't work. *checks* Yep, it worked. Switch the DNS and enjoy the hour you just got back.

If you do technical support, you should stop apologizing so much. wpsteward.com/2022/07/suppor…

Big web host: "We've now made managing client sites so much easier with this cool 'delegate' functionality!" Me: "I'd love to change some DNS settings!" BWH: "Yeah you can't perform any of these actions without verifying that you are the main account holder." Me:

Thanks to the iThemes is now SolidWP team for this kind writeup that mentions Better Click To Tweet! ithemes.com/blog/best-word…

Translation: we don't even want to listen to the most calm and reasoned appeals put forth by our third-party developers. Even if the "wider community" represented and impacted by the vocal folks here is 10s of millions of end users.

🤑