Most days our maintenance team blows me away with how beautifully they can rehab a 1900s rental unit on a budget. And then on occasion, they send me photos of completed work like this:

Yes. And even if there was a person in the boat, "assume that everyone is approaching a situation with the best of intentions." I don't know who said that but I saw it written once and it changed me. So many times, people truly do have the best of intentions and it's just us

Someone Kindle forgot July has 31 days. And here I thought not knowing how many days are in a month was unique to lazy landlords when filling out leases.

I spent 15min on the phone yesterday walking this Real Estate agent through the math on how to add a rent proration into her P&S agreement because she was so sad and helpless. Today she is still trying to avoid doing her job and clearly confused with basics. Ugh.

And this is why we are going to poach so much business once our new sales team is hired and begins outbound marketing. If you run your PM company like this, I will run circles around you all. day. long. ------- We manage tenants in a condo community managed by another property

I'm get almost daily emails from folks representing PE companies looking to our property management company. The volume is just . . . wow.

I use a virtual staging and photo enhancement service on occasion and have been very pleased with the results to date, but what. is. this... ??? 🧐

Renter's thinking they'll be given an advantage during leasing: "I'm about to be homeless and can pay extra months of rent up front!" Meanwhile: 🟥 Haven't seen home in person 🟥 Doesn't seem like the right fit for their needs 🟥 Clearly not reading instructions and just trying

Say it louder for the people in the back

Was training our new sales hire and making the point that we don't lose clients to other PMs but that's not representative of the amount of switching in the market. Prompted me to pull data on what our clients transfer from. Super fascinating.

The stupidity. I can't handle it. Not shown: the check stub that also had full remit detail that some genius removed from this check before mailing it back.

Me: We recommend a repair budget of 10% for routine upkeep of the home Prospective Client: Ok, so I'll just factor that into the rent. Me: Well . . . that is a common misconception. The market will determine what you can charge. Now often times what you can charge does align