While chatbots are on the rise, human connection and empathy must still be at heart of CX. You can turn to automation for simple and quick tasks. But for concerns that are of more value, nothing can replace authentic, human responses. Continue reading: bit.ly/3OJMiyJ

More than just a chatbot, Fuzzlab acts as a virtual agent who understands what tenants need. Trained with real-world housing questions, it’s capable of assisting tenants on a wide range of issues. Find out more here: bit.ly/3rUQXnF #OmnichannelAI #HousingTech

#SocialLandlords need to find a fix to home repairs issues amidst a shortage in staff, rising material costs, and repair backlogs. Landlords will also be assessed by the RHS on their response to disrepair and tenant complaints. Learn more: bit.ly/3EYIOUF

Happy Friday everyone. Especially to all the small businesses out there.

Some Friday fun for those with an eye for detail 😁

Build quality, reduced labour and costs, and the demand for more sustainable homes are some of the main considerations for adopting #MMC in the UK. But despite these notable benefits, there are still some concerns about applying MMC in home construction: bit.ly/3s0IPSN

#OmniChannel resident self-service is an attainable reality with Fuzzlab. You can personalise our chatbot and update its standard responses in real-time, so you can serve tenants in the best way possible. Contact us if you want to learn more: bit.ly/36VER6z

More tenants are projected to be affected by the #HousingCrisis. What can housing associations do to help? Seek the help of in-house benefits advisors, tap into different partnerships, or consider funding referral arrangements. More: bit.ly/3vpQNa7

This is what Social Housing is about. We must remind ourselves of our core values and why we do what we do.

The chatbot industry is projected to grow up to $8.8 billion by 2026. The age of #chatbots is clearly here. In what ways is this technology being utilised to engage with end users? More here: bit.ly/3wQayZa

Fuzzlab is designed for social landlords to lead the world in customer care. Our #chatbot is capable of attending to: ✅Housing enquiries ✅Concerns about repairs and maintenance ✅Requests related to rent accounts … and so much more. More: bit.ly/3LtRrce

Why do companies insist on treating their customers this way? FUZZLAB creates conversational AI solutions so customers can self serve the simple stuff and let those that need to speak to an agent get through straight away. British Airways please get in touch so we can help you.

This is exactly why we do what we do ScottishPower. By investing a relatively small amount in conversational AI, your customers can perform tasks like this within minutes and without waiting. It's win win. Please get in touch.

It's a FUZZY Friday feeling 😀

Looking forward to discussing AI and digital innovation at Housemark Digital Futures Club tomorrow.

Are you looking at ways that Artificial Intelligence can help your organisation improve customer services and drive efficiency? Get in touch with FUZZLAB now to get a headstart on #AI, #NLP and #Chatbots for #uksocialhousing

#chatgpt is making waves across all sectors. Get in touch with FUZZLAB now to discover what this technology can do for your organisation.

Level-up your digital customer self service today, with FUZZLAB’s #chatbot and #AI tools designed especially for #uksocialhousing

Take the guess work out of customer satisfaction. Get insights into every customer interaction, to understand their needs, so that they can be fulfilled. Every customer interaction matters. #nlp #customerservice #chatbots

Successful companies often need to exist in both worlds—innovation and production simultaneously – and that’s hard to do. Read more 👉 lttr.ai/9teR