Check out my latest article: Enegel.ai CX Assurance is More Than Just Quality Reports linkedin.com/pulse/enegelai… via LinkedIn

Check out my latest blog about Responsible AI enegel.ai/blog/enegelai-…

Check out my latest blog on how we reduced Time-to-Revenue to minutes linkedin.com/posts/slavazha…

GPTs can save a lot of effort:

Enegel.ai Announces Generative AI Virtual Agent linkedin.com/pulse/enegelai… via LinkedIn

I just started a new exciting company generalcatalyst.com/perspectives/o…

The future of work for CC agents. linkedin.com/feed/update/ur…

Service-as-Software 🙂 #Crescendo #GenAI

AI agents delivering CX Service as Software #GenAI #CCTR

Published a post on Medium. Our experiences deploying generative AI for CX. medium.com/@info_74252/wh… #GenAI #CX

What has happened in the last decade? This bar chart shows how much companies worldwide spend on IT. In 2014, IT spend was $3.3T. In 2024, IT spend grew to $5t. This spend consists of software, services, and hardware. Software or SaaS spend, which is in purple, has 3x from

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The impact of GTP-4o on CX. #GenAI #CCTR #CX linkedin.com/posts/tfamous_…

"our systems are experiencing heavy load" We need something more entertaining. Bring back the fail whale 🐳 OpenAI GPT-4o

Bank teller employment continuing to grow during the rise of ATMs is a perfect example of how automation lowers the cost of delivering a particular task, letting you serve more customers, and thus growing the category. We are going to see this over and over again with AI.

As brat summer comes to an end, it's time for a very mindful, very demure bot. #GenAI #CX #CCTR crescendo.ai/2024/09/03/as-…

Enterprise Readiness for the Crescendo Technology Platform. #GenAI #CX #CCTR crescendo.ai/2024/09/19/ent…

"Service as Software" is Silicon Valley's hottest buzzword right now. Everyone's talking about SaaS becoming service providers, but no one's explaining HOW. The answer? After 6 months of research and 100s of startup conversations, we have the answer: Systems of Agents. We're

I had a conversation with AI while driving into work and Codex coded a billing dashboard prototype while I was in meetings with customers.