Emotional intelligence combined with AI can help close the agent disconnect in contact centres for more empathetic service. #cx #testfyra 🔗 testfyra.com

Contact centres will see a rise in remote agent work, enabled by mobile-compatible CRM and communication tools. #RemoteWork #ContactCentre

Multimodal IVR experiences combine voice with visual elements, enabling seamless switching between voice and digital channels. #IVR #CustomerExperience #testfyra 🔗 linktr.ee/testfyra

Practical Clearing checklists > panic Googling. #ClearingSupport #testing #cx #testfyra - testfyra.com/testfyra-solut…

AI orchestration in IVR maintains context throughout multi-turn conversations, delivering accurate and helpful customer journeys. #ConversationalAI #testfyra

AI adoption moving from pilots to playbooks—start narrow and measurable. #testfyra testfyra.com

Internet path issues ≠ your platform down. External monitoring clarifies root cause. #Observability #testfyra - testfyra.com

IVR clarity beats cleverness. 3–5 options, plain language, fast human path. #ContactCenter #IVR #testfyra

Screen pop isn’t a luxury in Clearing—cuts handle time dramatically. #AgentAssist #clearing #UK #QA #testing #testfyra testfyra.com/testing-servic…

Testing contact centres includes role-based scenarios, AI and bot testing, UX, and detailed bug reporting to ensure seamless CX. E2E testing ensures every interaction — from voice to chat — delivers the intended customer experience without friction. #Testing #testfyra

Understanding Data Strategy for Charting the Course of Digital Business Transformation - By Antonio Grasso on Medium link.medium.com/RgM4OghKaCb

Planning IVR Modernisation: When to Redesign vs. Optimise - medium.com/@testfyrablog/… #contactcentre #testing #ivr #testfyra

Are AI-driven applications only as reliable as the way we test them? If you’re working with AI systems or curious about the gaps most teams miss, have a look at our blog: medium.com/@testfyrablog/…

Resilience is built-in with SGP.32. The spec includes automatic Rollback if a new profile fails to connect, and the ADD EIM feature allows for dual management servers for geographical redundancy and reliability. #IoTNetwork #SimManagement iotforall.com/demystifying-t…

If your pilot stops at one line or one site, you’re building a trophy—not a platform. Scalable #IIoT refers to shared services, standardized models, and cross-plant rollouts. buff.ly/AtMh974 #sponsored #archsystems_iiot #Industry40 Fabio Bottacci 🇮🇹 @VINCI_Digital🇧 Dr. Ganapathi Pulipaka 🇺🇸 via IIoT World

#CellularIoT Connections Expected to Surge to 5.9 Billion by 2035 according to Omdia - #IoT #InternetOfThings #IoTmarket #IoTnews #IoTBusinessNews iotbusinessnews.com/2025/12/08/cel… via IoT Business News

Is AI just speeding up software testing — or completely changing how we think about quality? If you’ve wondered where manual, automation, and AI-driven testing each fit in today’s workflows, this blog breaks it down clearly. 🔗 Read the full blog: medium.com/@testfyrablog/…

Read our in-depth analysis of Device-as-a-Service (#DaaS) for #IoT, covering its viability, hidden risks, lifecycle implications and best practices for secure, scalable deployments - #IoTinsights #InternetOfThings #IoTBusinessNews iotbusinessnews.com/2025/12/10/dev… via IoT Business News

The LoRa Alliance reports surpassing 125M #LoRaWAN end devices deployed globally, reflecting a strong 25% CAGR. This milestone reinforces LoRaWAN’s position as a leading LPWAN standard for large-scale IoT deployments- #IoTBusinessNews iotbusinessnews.com/2025/12/10/lor… via IoT Business News

Where is AI actually delivering results — not hype? If you want a quick look at what the latest UK data shows about AI in customer support, data analysis, and automation, here’s a short breakdown. 🔗 Read the full blog: medium.com/@testfyrablog/…