If you have users spending more than 10 mins in self service, they are costing you more than they would by contacting service and support #SMFUSION

Oprah uses 3 sentences to get every meeting off to the perfect start Jeff Haden inc.com/jeff-haden/opr… via Inc.

People need to be at the heart of change - they are the ones that will deliver it Alex ramon Marval #SDI18DXB

A lack of career development is one of the top causes of low morale on the service desk David Wright #SDI18DXB

Automation by 2020 - 86% of companies will hit automation breaking point by 2020 #SDI18DXB Nathalie Tousignant ServiceNow

Don’t be data-driven. Be data-informed. Metrics should never be in charge because they have no moral compass.

If you're investing in training staff and you're worried that they might leave you after ... rather than try to impose a debt on them, ask yourself "Why would someone we're investing in leave us?" and then solve that problem.

Difficult to argue with these 5 steps to #happiness...

#SDI19 kicks off in brilliant style with David Wright

Sometimes changing yourself really is as easy as changing your narrative.

Don’t settle for ‘Scalextric transformation’ thedrum.com/opinion/2019/0… via The Drum

How about this for #MondayMotivation 💪🏆🥇⭐️: CGI UK receive their #ServiceDeskCertification award for their 6th surveillance audit & retain Certification as an extraordinary 5 Star World Class Service!️ Congratulations! 👏🌎🌟🏆 #SDC #WorldClass #WorldClassServiceDesk

"They say you're the average of the five people you spend the most time with. Surround yourself with those who [...] cheer for you, challenge you and love you. Surround yourself with those who believe the world is a beautiful place [...] and those who make you grow." - Sam Brown

When everything seems dark - it's important to appreciate the sparkles of light. It can be almost anything: A call from a friend, a long walk, a good meal, or simply a sunny day. Maybe this post? Help inspire others by sharing what makes you feel better when you’re down 💚

Business need to learn how to learn in order to change - Andros Symeonides @Axios_Systems #SDI19DXB

Value creates revenue - Mauricio Corona, Ph.D. #SDI19DXB

If you can change a mindset, you can change the culture which ultimately increases the value of what you deliver - Roman Muhith Valtech_Revonic #SDI19DXB

The most underrated skill in any organisation is 'listening' - Ruman Muhith Valtech_Revonic #SDI19DXB