the customer experience is as good as the rider experience.

half the time, trust is the absence of unwanted surprises.

if you're explaining the same issue twice, someone stopped caring.

when it works perfectly, we salute the dev god!

if you don’t protect your culture, scale will erase it;  intentionality is the only thing that keeps a team human.

if they don't trust you, get ready for endless questions 👀

.@pre_akpan hunts friction so it doesn’t slow us down 🙅🏾‍♂️

the shift from building a tool to mapping an ecosystem is wild. do you feel it too or are we just deep in the design sauce? 👀

“one more fix” is a loop that can keep a project stuck forever 🔁

you’re welcoming some avoidable disaster if the gaps in your product aren’t taken care of.