Contact centers are key to customer experience. 📞☁️ Check out this The Wall Street Journal piece on one of the biggest transformations to the contact center since the invention of the headset. go.aws/3zQM3tM

Today is World Anti-Trafficking Day. Check out this story about Amazon Connect customer Polaris and how they help victims of human trafficking. #AmazonConnect #Polaris #WorldAntiTraffickingDay aboutamazon.com/news/aws/on-th…

On the frontline of the fight against human trafficking < #contactcenter agents and technology often provide a lifeline to those at risk buff.ly/2UXS0Gv #AmazonConnect

📊 The wait is over! See what changed in 2021 with the Gartner Magic Quadrant for Cloud Infrastructure & Platform Services (CIPS): go.aws/3fp66aB #AWS #CloudComputing #Developer

Using #MachineLearning in your contact center is now easier. Amazon Connect’s newest capabilities enable automatic voice authentication, search across connected repositories based on phrases & reach more customers with high-volume outbound communication. go.aws/3AOyM5w

There’s no sweeter sound than your customer’s voice. 🗣🤳☁️ Using Amazon Connect powered by #MachineLearning, that’s all that’s needed to verify a customer’s identity with voice analysis. go.aws/2XPGeil

Good morning, #reInvent! Jet lag had me up early to beat the registration crowds and see the Wynn Las Vegas Christmas decorations. #AmazonConnect

Good for you MaribelLópez #tech #AI #analyst Lopez Research - you caught the great slide of Florence Nightingale - 19th century data geek!

Finally - Adam Selipsky turns his attention to #AmazonConnec #reinvent #CCaaS

Always nice to have an airline for a contact center reference customer. Especially a major one like Delta Airlines. Amazon Connect for a secure, reliable, and flexible tool that improved customer experience. Smarter routing. Smarter self service #reInvent #CCaaS #CCTR

Exercise for 5 minutes at #reinvent and Amazon gives $5 to charity

How geeks brew #beer with Amazon Web Services at #reInvent

How is your organization working to close the gender pay gap? 💼🪙☁️ As seen in The Wall Street Journal, organizations are using the #Cloud to combine #Data to detect inequities, set targets for improvements, and track progress around teams. 📊 go.aws/3gCjoRy #AWS #WSJ #CloudComputing

Donate to support the Ukrainian Red Cross and its work to help civilians in this difficult time for Ukraine! You can donate on ✅ URCS website: redcross.org.ua/donate/ ✅ iRaiser platform: donate.redcrossredcrescent.org/ua/donate/ 📢 Please share! #SupportUkraine #Ukraine #URCS #DonateUkraine

aws.amazon.com/blogs/aws/new-…

this is very welcome news and potentially extremely important. i am going to write a post about why this week. well done Amazon Web Services aws.amazon.com/blogs/aws/new-…

Thank you Andy Jassy for making this clear. My heart breaks for the people of Ukraine. Let's keep up the good work supporting them. 💔🇺🇦

Momentum For Amazon's Climate Pledge Continues To Snowball $AMZN forbes.com/sites/patrickm…

It's good to see global leadership from Amazon in addressing #Sustainability and #ClimateChange. With tremendous reach and visibility, I believe it is of the highest importance that the largest corporations act as examples by investing in this area. aboutamazon.com/news/sustainab… $AMZN

This is very exciting, I love how the momentum is building in this area. #AWS #Sustainability #renewableenergy