
Sue (a/k/a Dr.) Halpern
@suehalpernvt
ID: 602260532
http://www.suehalpern.com 07-06-2012 22:40:13
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Just read Chris Colin's enlightening piece in The Atlantic about how companies intentionally make "customer service" a nightmare for the customer while on hold for 2 hours with SAS - Scandinavian Airlines, which has to have the worst customer "service" on the planet. No surprise: SAS - Scandinavian Airlines never picked up.