At Genesys, we believe in using #AI to elevate human potential. This is a great article by Mike Szilagyi, our SVP & GM of Product Management, outlining how organizations are transforming customer experience by letting AI hustle so employees can lead. thenewstack.io/let-ai-hustle-…

Every win starts with a mindset. Scuderia Ferrari HP's Lewis Hamilton and Charles Leclerc believe in showing up, pushing forward, and creating the next level of experience—just like we do at Genesys. #CX

Innovation isn’t just a buzzword at Genesys, it’s what drives us every day. We believe our recognition in multiple Forrester Wave™ reports shows how we’re helping organizations evolve with AI-powered experience orchestration. #CX \See our placements: genesys.com/resources/the-…

It’s time to rethink what drives growth in a world where experience is everything. Customer experience isn’t just about service anymore. It’s a key driver of loyalty, reputation and growth.   At Genesys, we're helping brands move beyond reactive support: gsys.cx/4kF2dxb

The glow-up powered by Supervisor Copilot and Virtual Supervisor is real. These tools are upgrading supervisors with real-time insights, automation and accelerated evaluation time. Learn more about Genesys Cloud Copilots: gsys.cx/3Fuv6xz

With access to over $10,000 worth of Genesys-led workshops, certifications, and hands-on training this is the ultimate event for anyone serious about #CX and #AI innovation. Don’t miss your chance to be part of it: gsys.cx/3GIu7uo

The finalists for this year’s Genesys Customer Innovation Awards show what progress can look like across industries, teams, and regions. #CX Looking forward to celebrating these stories at #Xperience25! Read more about the finalists here: genesys.com/blog/post/anno…

Managing compliance manually isn't scalable. With regulations evolving rapidly, organizations need real-time access to documentation, transparency into AI models, and tools that support due diligence. This blog dives into how to get there. 🔗 bit.ly/4lBeFiO

Banks and insurers are feeling the pressure from shifting regulations to customer loyalty risks. This recent blog breaks down how FSIs can evolve with resilience and empathy at the core. #banking #insurance sprou.tt/1ycAw719P2m

Genesys asked 5,600 people how they really feel about agentic AI. Spoiler: there’s a pretty big gap between how businesses and consumers see things. #AI #agenticAI This webinar breaks it all down → genesys.com/webinars/agent…

Genesys asked #CX leaders and consumers about #agenticAI and the results were interesting. TLDR: Enthusiasm for the value #agenticAI can bring is high, but governance structures are lagging. #AI See where business and consumers stand: gsys.cx/41wkgid

Proud to work alongside colleagues who bring our Genesys values to life. #values #global During this year's #CXWorldGames, several Genesys employees used their volunteer time to help solve #CX challenges for global charities and even took home the overall championship!

Let’s talk Cloud at #Xperience25! We all know the future of CX is in the cloud—and at Xperience, we’re showing how to get there. Easily. Join us in Nashville to see how Genesys Cloud is helping leaders scale smarter. gsys.cx/4mgFvwS

Genesys is headed to #DF25! Join us in San Francisco to see how #GenesysCloud AI-powered experience orchestration optimizes every moment across the customer journey. #AI #agenticAI See you at Dreamforce: genesys.com/events/dreamfo…

The future of AI-powered experiences are taking center stage at #xperience25. Looking forward to hearing from Genesys execs on the latest innovation and roadmaps for the future. Can't join us in Nashville? Reserve your spot to access the live stream: gsys.cx/4oQrGqW

At Genesys we design AI with accountability at its core, and this blog from our Chief Product Officer, Olivier Jouve, captures exactly why that matters. #AI #generativeAI #ethics #CX If you work with AI, you need to read this: genesys.com/blog/post/when…

Omnichannel was a step forward, but customers expect more now. They want service that feels natural—no silos, no roadblocks. With AI, brands can anticipate needs and create seamless experiences that actually feel personal. gsys.cx/4lB6Dpm

When I think about the future of customer experience, I think about trust, empathy, and connection. AI and data can guide us, but it’s how we bring them together with human talent that makes the difference. Curious about where #CX is headed? Read more: bit.ly/3JjhgzP

Customers expect seamless experiences whether they’re using an app, calling a branch, or chatting online. But only 16% of financial services leaders say they’ve fully integrated those channels. #CX See the latest insights in our State of CX report. sprou.tt/1Esfmz2nprQ

Trust and loyalty go hand in hand. When customers feel confident their information is protected, they’re more likely to stick around. Compliance is a cornerstone of that relationship. Check out the blog to learn more! #CX #customers #compliance sprou.tt/17Z4m8cexwr