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13 Readers on What Trump Voters Want - The Atlantic apple.news/AB117oDtVQwyUa…

Proving #CX #ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI.

Proving #CX #ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. DM if you want access to the training.

Proving #CX #ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. DM if you want access to the training.

Proving #CX #ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. DM if you want access to the training.

Proving #CX #ROI is about storytelling. Different people have different concerns. Your CX ROI story needs to be effective AND meaningful. DM if you want access to the training.

Proving #CX #ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. The key is to design attribution pathways. DM if you want access to the training.

Proving #CX #ROI can be a pain and is generally done in ways that aren't effective or meaningful. There isn't one calculation that can carry the weight of CX ROI. DM if you want access to the training. CX_Pilots

The definitive handbook for Chief Customer Experience Officers. This handbook was written to help CXOs prepare for the #CXO role. It is used in practice by over 75 CXOs in North America. #cx #CustomerExperience

How to know if you are looking at CX and Voice of the Customer (VoC) in the best way: cxpilots.com/epiphanies/str…

If the Rockford Files was remade in 2024, this would be the theme music. open.spotify.com/track/3mLR1VTk…

20 sentences that will maximize your social intelligence:

Check out my latest article: The Hybrid Imperative: Why Employee Experience (EX) is the Key to Success linkedin.com/pulse/hybrid-i… via LinkedIn

Check out my latest article: Foretelling the Great Legal Reformation: How AI and EX (Employee Experience) Are Creating a New Golden Age of Law linkedin.com/pulse/foretell…

Building a CX Management Program from Scratch: A 3-Year Journey at an Accounting Firm linkedin.com/pulse/building… via LinkedIn

Check out my latest article: The Dark Side of Customer Experience: Three Hidden Forces Threatening to Derail Your CX Strategy linkedin.com/pulse/dark-sid… via LinkedIn

The B2B CX Paradox: When Trust and ROI Collide linkedin.com/pulse/b2b-cx-p…

The CX Leadership Challenge: A Practical Guide to Winning C-Suite Support in Professional Services linkedin.com/pulse/cx-leade…

Measuring Client Experience (CX) in Accounting Firms: Going Beyond Surveys and Feedback Forms linkedin.com/pulse/measurin…