How would you feel about receiving 57% fewer calls from clients -- while still getting them the answers they need, fast? That's what happened when a CBO added a pre-screener next to the hotline on their website. See more call center tips in our Playbook. bit.ly/2zuu3vI

Call center volume through the roof? mRelief has your number. Check out their best practices for coping in our COVID-19 Playbook. bit.ly/2zuu3vI #safetynet #gethelp

Implementing a Pandemic-EBT program to get replacement food benefits to students while schools are closed is proving to be a challenge. Our playbook entry suggests steps to help you make it happen. buff.ly/2yo6zrw #pandemicEBT #nutrition

How often do clients miss out on benefits they are eligible for because of errors they made while filling out long and confusing forms? Check out best practices for designing simple and effective forms in our Playbook. buff.ly/2WNwK4h #socialtech #HCD #equity

Targeting outreach to people who have exhausted or been denied unemployment benefits can connect them to help they need urgently. See how to use a data-driven approach to identify and provide application assistance to eligible individuals in our Playbook. bit.ly/3h6MCa4

People who have been denied or exhausted unemployment compensation may miss out on other urgently needed benefits they are eligible for. Our partner Benefits Data Trust offers guidance on using a data-driven approach to identify and reach out to them. bit.ly/3h6MCa4

In our latest Playbook entry, Benefits Data Trust describes how to use a data-driven approach to identify and provide application assistance for SNAP and other benefits to individuals whose unemployment compensation has been exhausted or denied. bit.ly/3h6MCa4

STC and our partners are highlighted in the Aspen Institute's recent review of organizations working to improve the function and reach of the safety net through modern technologies and "a relentless focus on the people" who rely on benefits. Read it at bit.ly/3gO0ipE.

Make policy changes that improve service delivery - that's the latest entry from Alluma & Civilla in our COVID-19 playbook. Read about policy revisions that any government/non-profit can enact without external approval. Small changes can have a big impact. bit.ly/2OfIaZC

STC and our partners are highlighted in the Aspen Institute's recent review of organizations working to improve the function and reach of the safety net through modern technologies and "a relentless focus on the people" who rely on benefits. Read it at bit.ly/3gO0ipE.

Social service organizations around the country have pivoted to remote work during the pandemic. In the lengthy recovery ahead, it is unlikely that daily operations will return to how they were done before. Read about leading change in remote work at bit.ly/3fis4dz.

Social service organizations around the country have pivoted to remote work during the pandemic. In the lengthy recovery ahead, it is unlikely that daily operations will return to how they were done before. Read about leading change in remote work at bit.ly/3fis4dz.

New research published by Beeck Center highlights leading-edge efforts made by STC partner organizations and others to modernize the social safety net and make it easier for people to access public benefits. See the report at bit.ly/3hIyZ0k

"Economic Recovery Starts with a Modern Social Safety Net Benefit System" - New report from Beeck Center details successful models for bringing safety net benefit delivery up to contemporary standards. The work of STC partner orgs is featured. Read it at bit.ly/3hIyZ0k

Make policy changes that improve service delivery - that's the latest entry from Alluma & Civilla in our COVID-19 playbook. Read about policy revisions that any government/non-profit can enact without external approval. Small changes can have a big impact. bit.ly/2OfIaZC

Check out the just-published report from Beeck Center examining the data, design, technology, & innovation-enabled approaches that make it easier for people to enroll and receive federal social safety net benefits. The work of STC partner orgs is featured. bit.ly/3hIyZ0k

Make policy changes that improve service delivery - that's the latest entry from Alluma & Civilla in our COVID-19 playbook. Read about policy revisions that any government/non-profit can enact without external approval. Small changes can have a big impact. bit.ly/2OfIaZC

What would it be like if folks could easily apply for and receive federal safety net benefits? A new Beeck Center report features leading-edge efforts made by social tech organizations, including STC partners, to modernize the social safety net. Read at bit.ly/3hIyZ0k

Imagine eligible persons could easily apply for & obtain federal safety net benefits, especially in times of crisis. STC partners & other orgs are using innovative data, design & tech approaches to try to make that a reality. See the Beeck Center report at bit.ly/3hIyZ0k

Safety net programs provide basic economic, food & housing support to millions of low-income Americans but their eligibility, enrollment & delivery processes are notoriously slow & hard to navigate. STC partner orgs are on the case. See Beeck Center report bit.ly/3hIyZ0k