Joanne Smalley
@smalljo
MD of Cardain Communications. I tweet about Energy, Tech and the future of work/working wherever. Remote work advocate. All views mine....
ID: 20053998
http://www.cardaincomms.co.uk 04-02-2009 13:50:55
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And also, British Airways your online chat is completely useless. Why is all your technology so poor?
Right Holiday Inn by IHG as a single female really shouldn’t be having to wedge a chair against my door because your reception is double booking my hotel room. Never mind that your receptionist vocalised my hotel room number when checking me in instead of writing it down. Awful service
Got to despair at the absolutely disintegration of standards at local press. Never mind the awful ads but the lack of any control, checks or editorial standards of the Bucks Free Press today…..(this headline 12 hours after the incident)
Any idea why you aren’t putting the Oxford 21.06 on the board, Chiltern Railways - when the train is clearly ata ding on the platform?
Hi British Airways - why are boarding passes unavailable online?!? My mother has checked in but can’t download her boarding passes?!? Why is this?!?
If this doesn’t typify quite how terrible British Airways online/digital experience is - I’ve just had a ‘conversation with agent complete’ message come through on messenger, 7 MONTHS after my last attempt to try and get them to answer a question…..(which they didn’t, obvs)
Why oh why British Airways is your online platform so so awful. It’s taken me 45 minutes including a call to your Indian call centre (who can’t help - I have to do it online!) to make an upgrade and cancel a flight. Your technology is just not fit for purpose
It genuinely isn’t a surprise that British Airways customer support has long delays when their website is completely failing to complete the most basic of service tasks successfully.
Hi British Airways - if you insist on outsourcing customer service to India can you please make sure that the agent can speak English, and is trained to actually answer my query? I’ve just spent the most pointless 20 mins trying to understand absolutely gibberish
So Thames Water 💧 - my mother has been unable to use her toilets or sinks for almost 24 hours due to a sewerage blockage, or leave the house, just in case you show up. Any chance you can actually fix this issue?!?