Having strong accountability for your actions is something that is so simple yet so unbelievably rare. This is unfortunate, as it’s probably the best way to improve your standing with not just your job, but also with everyone else around you in life. #accountabilitymatters

It blows me away when servers and bartenders REFUSE to adjust their service to the standards of the restaurant they’re currently at. It seems so obvious, but it just isn’t. The best way to excel is to do it exactly how the restaurant you’re currently at wants it done.

When dining out, if something happens with the service and/or server that warrants you leaving a lower tip amount than what you normally would, do you ever tell the server what they did wrong? Or do you just leave the lower tip then leave the restaurant? #tippingservers

If I had a dollar for every time I’ve heard a server say that some bad serving habit they have “doesn’t affect their tips” I’d have like nine hundred bucks. Here’s the TRUTH about servers that say this… #restaurantserverlife #serviceindustry #restaurantculture #workingfortips

Knowing how to accurately read a table is a KEY component of any killer servers skillset. This gives you the ability to customize service EXACTLY for them without them having to tell you what they want. Here’s a few general tips to get you started on the right path.

Following up on my prior video about the verbiage you use at tables, here’s a personal take on it from Shirley Manson of the band Garbage. #restaurantserverlife #serviceindustry #waiters #waiter #waiterslife #waiterlife #serverlife #verbiage #verbiagematters

Whipping up a drink that uses your own recipe is AWESOME if it’s an off menu item that your restaurant doesn’t follow a set spec for. However, if it’s a set menu item, that’s not only bad for consistency, it can also have disastrous results. Here’s why. #consistencyiskey

If you want the BEST example of why doing it “your way” doesn’t make sense, just imagine how ridiculous it would be having a single cook on your line that wants to do it “their way”. #restaurantserverlife #serviceindustry #serverlife #bartenderlife #consistencyiskey

Learning a new menu doesn’t have to be an arduous task. Here are a few simple tricks I use that make the process much easier. #restaurantserverlife #serviceindustry #waiters #waiter #waiterslife #waiterlife #serverlife #bartenderlife

Can picking up a table and getting a measly $5 tip really have a profound impact on your year end income?! YES! And in my first “Six-Figure Server Motivation” video I’ll tell you why! #serviceindustry #restaurantservice #motivation #motivationalvideo #moneymotivation

Honesty with guests about the food your restaurant serves is a pretty hotly debated topic amongst servers, even ones that have been in the industry for a long time. Here’s how I personally approach it. #restaurantserverlife #serviceindustry #waiters #honesty

Is there a secret hidden menu item at the restaurant you work at that you personally order all the time and love?! TELL YOUR GUESTS ABOUT IT! #restaurantserverlife #serviceindustry #waiters #waiter #waiterslife #waiterlife #serverlife #bartenderlife #restaurantservice

Upselling when done right can be a technique you use to help elevate a guests experience and when done wrong, an action that leaves guests feeling awkward or uncomfortable. A GREAT server is one who knows when the time is right. #upsell #upselling #upsellingtechniques

In my last video I talked about upselling, specifically knowing when the right time is to make that PUSH. So, in this video, I delve further into the topic and share my best tactics for making an easy, useful, and appropriate upsell! #upsell #upselling #upsellingtechniques

Is knowing what liquors your restaurant offers important?! YES!! First, it avoids mistakes and ensures guests get what they want. Second, it can generate an easy upsell to your check. Third, it conveys to guests that you KNOW what you’re doing. #knowledgeispower

Upselling is a topic that is a MAJOR focus of so many restaurants, owners, managers, training courses, and money hungry servers. But is there a point where it goes too far; when “Downselling” can actually be more beneficial?! YES! And in this video I’ll tell you why! #downselling

Restaurants offer promotions not only to draw in new customers, but more importantly, to gain REPEAT ones. Servers that hide these options from guests are truly missing out on the bigger picture. Here’s why! tiktok.com/t/ZTRp5tgfE/

While upselling is great and highly encouraged, scamming customers is not. In this video I talk about a few common examples of scamming that unscrupulous servers will try to claim is merely upselling. #restaurantserverlife #serviceindustry #scammers tiktok.com/t/ZTRpwW7uK/

Specials and promotions aren’t just deals you should be informing guests of ONLY on the nights or times they are actually happening. They are the PERFECT tool to utilize to fill out the ENTIRE REST of your serving week. #restaurantserverlife #upselling #downselling