How do conversations ease the customer experience? We spoke about this during the keynote at One To One Digital Marketing Biarritz last week with CX maestro, Nespresso. Huge thanks to our customer Nespresso, who gets it and keeps innovating its CX with help from Sinch solutions.

📊 Nearly two-thirds of merchants will rely on their SMS programs to beef up their holiday sales. But it's not just SMS: you need to meet your customers on their channel of choice. Download our latest report with CommX: hi.sinch.com/lUVf50LbxOE

Special win. Thank you to all our fans for turning up in numbers. 🇮🇳💙

Please retweet if you think there should be a worldwide ban on trophy hunting ! 🐝 Marine Ⓥ𓃟 PhD - #SDGs - #Breton

What happens when your customers don’t have access to a mobile data network or if the channel you’re using to interact with them is suddenly unavailable?  To avoid disruption, you must have fallback channels or an omnichannel strategy in place! Read more: hi.sinch.com/YOHT50LnAKK

Is your conversational messaging strategy working for the Asian markets? 🤔 If your business isn’t using messaging on WeChat, KakaoTalk, and LINE, you really need to get caught up! Find out more: hi.sinch.com/fHcz50LqtCZ

An estimated 240M — mostly wireless — calls are made to 911 annually. T-Mobile & Sinch teamed up to launch the 1st NextGen 911 Real-Time Text in Texas! hi.sinch.com/T9VE50LqJGz

What better way to strike a chord with customers than by simplifying their lives? Supercharge your business with #omnichannelcommunication. It's 2-way and lets customers contact you through whichever channel they prefer, any moment of the day! Watch. youtube.com/watch?v=YZAGsL…

Realizing the Might of CX in Modern Businesses Nitin Singhal, Managing Director, Sinch Read more: cutt.ly/NMfhQQT #Business #Businessanalyst #CustomerExperience #Leadership #siliconindia #businessleaders #WeAreSinch

Looking to achieve brand loyalty among customers? Well, it doesn’t happen overnight. Customer expectations regarding experiences are higher than ever. Brands that exceed these expectations will thrive. Check this article by nitinsinghal in siliconindia - India Edition: lnkd.in/dcuu2K2c

Innovative brands around the globe use chatbots to transform the way they do business. That’s what our customer, Brigade Group Orion Mall did to achieve astounding results! Get the full story: lnkd.in/deF9VXTu

Protect customer data this #BlackFriday! SMS phishing (smishing) happens more than you think. 1 in 4 SMS in Spain is sent via a SIM farm — a cheaper way of sending business SMS. The problem? It may not be #GDPR compliant. #DataAtRisk *More here: hi.sinch.com/fmAk50LNsZC

We surveyed 3,000 customers to understand what they want from their banking experience. You'll be pleasantly surprised to find that what they want, you can deliver. Read our blog on digital banking trends to prepare for the future that is here and now hi.sinch.com/5Bno50LSfxv

What’s the role of banks as consumers adopt digitalized banking? In our recent customer experience survey, we tried to pinpoint the biggest opportunities in digital banking experiences.  Read our recent blog post on customer engagement in banking. hi.sinch.com/hm7o50LYaM4

Why will #SMS continue to be ubiquitous? OTPs delivered over SMS have been the most popular method for many years. If you plan on building your own verification solution, @Sinch has the best SMS network and enterprise-grade platform around. Quick read: sinch.com/blog/user-auth…

73% of workers want flexible work options to continue! Data suggests that a #hybridwork model positively affects employees’ mental health and well-being. 👩‍💻 hi.sinch.com/HBoa50Mj8q0 #wearesinch #remotework

It is certain that the virtual world is getting more real. Organizations that haven't got a digital-first strategy will find it very difficult to acquire new customers or even to retain existing ones. Excerpts from my conversation with Voice&Data voicendata.com/get-technology…

E-Dina has developed an ingenious method of generating power using ocean water. By combining just half a liter of saltwater with magnesium, they can produce enough electricity to power a house for a full 45 days.

Check out my thoughts on phishing challenge faced by the industry. timesofindia.indiatimes.com/blogs/voices/t…

San Francisco must REFUND the Police not continue to DEFUND the Police. Our SFPD and Sheriffs are the key to a safe and clean San Francisco every day. SFPD must be returned to >2000 officers within 18 months from <1400 where it has been allowed to fall, and the police force