We helped create the digital principles for NZ: cio.co.nz/article/641838…

Google Lens is a very impressive 'here and now' consumer application of AI. lifehacker.com.au/2018/06/how-to…

Pricing tricks to stop you comparing .. 90percentofeverything.com/2009/03/11/the…

Three kinds of Corporate mediocrity: Uncaring mediocrity (employees have given up), Focused mediocrity (intentionally average), Accidental mediocrity (people don’t even realize that they’re not delivering excellence). seths.blog/2018/11/three-…

Time for change.

#Torpedo7 I just wanted to followup .. the turnaround of the Albany store has been excellent, the previous dynfunction (and serious CX issues, generally stressy vibe for customers etc) have been thoroughly dealt with (from what Ive seen). Its a pleasure to visit now, well done.

#Torpedo7 In the interests of never resting on laurels, you might want to look at the routing through the Alb store though .. couple of places where it defies logic and in one place it drives you through a narrow gap where you get spiked by a rack :) #FreeConsultancyViaTwitter :)

The future of tech at gigs is to remove it. More recognition that phones get in the way of having a good time for the younger generation. 'No tech' rules encourage people to get their fun from actually interacting with each other .. Simon_R bbc.com/news/entertain…

This is a decision of the British train operators, it's on them. It's as if they see the Flygskam grass-roots movement towards rail, and instead of welcoming it, deliberately go out of their way to stop it. UK has been part of InterRail since 1973.

Instagram adds 'false information' labels to prevent fake news from going viral trib.al/rKXPN1e

Flames visible from about 5km away in Chatswood across the harbour (orange patch to the right of the Skytower). Its not reduced overnight. #SkyCityFire

Sorry, New World but your product substitutions are not OK. Replacing a $5 49 pack of 40 plasters with a $32.49 pack of 20 plasters ?!! #CXfail

Surely we're at Covid #Level3 now? It's defined as "High risk the disease is not contained. Community transmission might be happening." - a pretty accurate assessment of our current situation. #CovidNZ #C19nz

Facebook is down! rnz.co.nz/news/world/452…

This didn’t have to happen. It was a choice. npr.org/sections/healt…

Since trump, I place less emphasis on Amazon reviews. Mirroring the choices of the majority of Americans isn't always a good idea.

The best way to avoid harassment of customer service personel is to use a cat .. wired.com/story/this-sta…