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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

In between goals is a thing called life, that has to be lived and enjoyed.

The best use of life is to spend it for something that outlasts it

Its better to own the racecourse then the race horse

Keep away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great.

Ideas are easy. Implementation is hard.

Building a castle is difficult. Defending and maintaining it is harder still.

In preparing for battle I have always found that plans are useless, but planning is indispensable.

If you ain’t making waves, you ain’t kickin’ hard enough

Every feature has some maintenance cost, and having fewer features lets us focus on the ones we care about and make sure they work very well.

If you think education is expensive, try ignorance

There is no happiness except in the realization that we have accomplished something.

Whatever the mind can conceive and believe, the mind can achieve.